Special Delivery SD — Local services in San Diego

Terrible experience at Special Delivery, yesterday. My daughter and I have been going to this place for a few years. Because we live far from it, her chronic health circumstances, multiple medical and therapies appointmes, school, my job training, and conflict with their schedule, we need to plan carefully our trip. It was not so much the dissapointment of finding the pantry practically empty by the time we were allowed to get in (basically bread, expired packets of meat, opened salads, and packets of eggs with half of them broken). My daughter took a couple of bread loads and showed to me thinking that I took them. We also took a plastic cup with some grapes and a few little squares of cheese that we found unopened. When we were getting out of the store, we realized that one of the pieces of bread was not there (when we got home, we noticed that another one was missing). However, the worst of all was the way we were treated by a man (we refused to give us his name... In his 30's, about 6', bold head fashion) style when we were at the food pantry.. We understand that the place is kind of small and that for the same reason, it was difficult to move since there was another lady with a walker in addition to my daughter's, so it seems that it took a little more time to be out if the store ( about approximately 8 min in total). Nevertheless, this man's attitude towards us was extremely rude, he was pushing us out, and when I asked him for the bread that my daughter wanted and was left by mistake, he refused and and said that what we took (the little bag not even full) "was it" and that if we kept asking for it and not leaving the place he was going to call for...

This is a family run business that have been a part this community since 1973; they operate the family restaurant, where I hear have a great family runned staff. There is also Special Delivery- San Diego,where I volunteered for over 13 1/2 years. The C.E.O. Ruth Henricks, is a God-send for her tireless, and deep devotion in helping all people, who are stricken with HIV/AIDS, and other chronicily ill clients, who, would go hungry without the much needed nutritional hot meals that Special Delivery supplies for them. They also have a pantry for non-perishable foods, in addition, they have started a special Diabetes Nutritional Food Service, that is managed by her grandson, Rocky Carraronza. He hopes one day that his grandmother will turn the reighs over to him; for which I know his personally. He infectious smile, and willing to learn attitude will go a long way towards his goal of someday soon, will pay off in the future. Stop by their place and meet the staff, and you have some time, volunteer. They can always need the help, and above all, you will good in knowing that you helped someone who truly are appreciate you...

I thank God for sending us Angel's." Rocco is such a wonderful person, very helpful, and in my opinion truly a care give for all people. There is another gracious lady that I sometime see as well who seem to posses the same kind heart. Thank you all so much for doing what you do for all of us regardless of our circumstance they in my opinion are true people of God! Thanl yoi, thank you," thank you.

I can't say that ive experienced the same treatment from the whole staff of volunteers," understanding that most of us aren't ment to have the partience and compassion that bith Directors/ Creators of the organization posses. Am greatful for their services rendured and very appreciated! You guys ROCK!

Frank D. Moore Patron/consumer in...