DSPTCH — Local services in San Francisco

As someone who works in the neighborhood and has a passion for high design brands, was really looking forward to stopping by here to buy a gift for a friend. Where the goods are high end, the Customer service is beyond MID. While being extremely clear that we were buying a gift, the salesperson sold us a display item at full price with obvious open packaging, the store had no gift bags or tissue paper, and they had no options for gift receipts. When so many stores in the neighborhood go above and beyond for service, SYSTEM so far falls far from the standard. Next time I'll just buy direct from the brand- absolutely worse experience to be upcharged for open box product with a salesperson who can't be bothered to ensure a mode of return for a gift or a means to respectfully protect and present $150+ of design goods. SYSTEM made a real impression on me and my partner - a product designer who had been eagerly awaiting the store's establishment in the neighborhood- and it wasn't the kind of impression that we...

I’m sure this place is wonderful if you are a 18-45 year old male in tech, as all of the brands seem very geared towards a very specific segment. However if you are not, be prepared for some extremely off-putting customer service. I came in looking for a gift, as they are fans of several of the brands in this shop like Teenage Engineering, Copic, Kinto and Bellroy, but upon entering and greeting the person working there, I was pretty thrown off by the silent glare and continued hostility in response. Instead of offering to help me choose something (one of the reasons I love shopping locally) he ignored me, and I noticed he treated several other shoppers the same until someone who fit the target demographic came in. Or, maybe I and other shoppers upset the dog that he was wearing. Anyways, there are many other shops on Valencia that carry similar merchandise and are willing to interact...

The worse customer service I have ever experienced, I felt like i was doing them a favor by buying their products and they made it impossible for me to return the item purchased. They say they ship internationally but do not provide any sort of support through the shipping process and customs clearance as well as the return steps. You should definitely want to at least provide some support to your customer.

Most importantly, the items are sub-par (low) quality and overpriced. Don’t buy, if something doesn’t go as planned or you change your mind, they...