Elegance Preserved — Local services in San Francisco

I had scoured the greater Bay Area for the perfect dress, and after considerable deliberation I decided on the Kandace gown designed by Enzoani, which I was introduced to at Trudy’s Brides in Campbell. Trudy’s sets the standard for local bridal retail and I was thrilled – if not overwhelmed – by the variety they offer, but this gown was the clear winner. After purchasing my dress (and a complementary veil) I decided I wanted to customize it with beading, which involved very delicate handiwork.

Our wedding venue included a large lawn area and redwoods, and the foliage and groundcover necessarily tugged at and soiled my dress during the photo sessions. Fortunately, I managed to not inflict significant damage or incur notable stains, but when all was said and done my once pristine dress and veil needed some loving attention to revive them.

I had looked online for top-rated gown preservation companies and Elegance Preserved was a prominent staple in all of my searches, after having applied filters aligned with my very high standards for cleaning and preservation. I had intended to attend to my dress with as little fuss and effort as possible, so as much as I had wanted to inquire with Elegance Preserved I first exhausted all local options.

Each and every preservation location I visited was either not equipped for the kind of careful cleaning and preservation I was searching for or didn’t even offer these services! In talking with the shop owners Elegance Preserved was consistently highly recommended, and then I learned that Brides of California on the Alameda acted as a drop-off location! Without even calling or looking online I just showed up at their store, dress in tow, and within minutes the staff there had organized and facilitated the cleaning and preservation of both my gown and veil with Elegance Preserved. My dress and veil were inspected, and after filling out minimal paperwork I left both in the capable hands of Brides of California with high expectations.

My dealings with Elegance Preserved have proved to be wonderfully pleasant and efficient. The staff is incredibly personable, responsive, attentive and competent. Any questions I had were quickly clarified, and their business model and operations process are cohesive, regulated and comprehensive. I had absolutely nothing to worry about and the onus was never on me to figure out any logistics or terms and conditions – all were provided without solicitation.

The cleaning and preservation were performed relatively quickly, and I couldn’t be more enamored with the quality of the work; this is all the more impressive due to the delicate nature of the fabric and applique. Not only that, but in my conversations with Brides of California I had mistakenly been under the impression that their store also constituted a pick-up location, and that my dress would be shipped back after completion of services. That was not in fact their policy, but Elegance Preserved and Brides of California made an exception, and I am so very grateful; not just for the convenience, but because it demonstrated the care and investment in customers and garments that set these companies apart from the...

I purchased my Essence of Australia wedding dress from Janeneʻs Bridal Boutique (Alameda location), who recommended Elegance Preserved (EP) for my dress cleaning and preservation services. Because these two already had a good rapport, EP honored a discount on the total amount, which was really nice. The whole process from initial inquiry through the EP website to pick-up and drop off was so easy and super smooth! The EP website FAQ was super informative and very helpful for a first-time (and hopefully only time) bride. Their customer service team was also top notch and very modern. No phone call with a specific person was necessary (although they do provide the option if you prefer); they were able to address my specific questions and scheduling all via text, email, or online chat on their website. All responses were very prompt if not immediate. Their step-by-step email (and text) instructions were super detailed; you can definitely tell that the whole team were super friendly, organized, and accommodating! They sent both text and email reminders the day before each dress pick up and drop off, and even gave a 10-20 minute status update/ETA. Rest assured, the whole EP team have done a phenomenal job from the beginning to end. My dress was form fitting with a long train. I expected that the cleaning and preservation would be much more than what I had actually paid. They provided a breakdown of each service once they had a chance to evaluate the dress and were true to what they initially quoted - no surprises. Thank you so much for also taking such great care of my dress throughout the whole process. I just opened the dress chest to inspect my dress (with the provided inspection gloves), putting a little more focus on the train, which was the dirtiest despite being securely bustled (since it dragged on the concrete floor the day and night of my wedding) - it not only looked super clean, it also had a distinct clean smell, which is as expected. Thank you so much for making this experience such a...

The first dress I ever tried on was the dress I picked for my wedding (Rosemary from Amy Kuschel) at Amy's Boutique in San Francisco. My dress was definitely one of the major highlights for me. The wedding was fantastic, but the dress and veil did not come out unscathed. I had flower pollen, lipstick and a lot of dirt and grime at the bottom of my dress since it was drizzling that day. Also, I happened to accidentally step on my veil and slightly ripped it.

Because my dress was important to me, I had to make sure that it was preserved correctly. I actually found Elegance Preserved online and decided to go with them because of their professionalism and wonderfully detailed website. Making the request and dropping off the dress was super easy! The onsite store in San Francisco was really easy to find and there's plenty of metered parking nearby. The store front is small, but it's clean and inviting. You can tell by walking in that your dress will be taken care of. You simply drop off your dress and wait a few months to allow them to clean the dress. It seems like forever, but it's well worth the wait!

They contact you during the process to check-in and make sure you are okay with the cleaning and if there are any repairs that need to be made. I was a little nervous about picking the veil because they had indicated that there might be a noticeable line where the veil ripped. However, I picked up the dress and they did a quick unboxing to show what it looked like. I can't say anything else but WOW! I remember that my dress was a little yellow on the bodice from flower pollen, a lipstick stain on the top back button and a ton of dirt on the train. All of that was gone! It looked brand new! Also, while they warned me that there would be a slight line on the veil repair, you could barely see it.

I highly recommend Elegance Preserved. They did an amazing job. You can definitely trust them to take care of one of the most important pieces of...