Mason on Mariposa — Local services in San Francisco

Moving is always stressful, but it helps when the you're dealing with a team of people who are responsive, competent, and kind. We moved in on July 1, 2020.

My family and I started looking for apartments back in April (a month into shelter in place). Once we found out what school our son got accepted to, we narrowed our search to Potrero Hill. I reached out to a handful of apartment buildings, not really expecting to get an immediate response. Much to my surprise, I got a call from Andres at the leasing office within 24 hours. He asked very thoughtful questions about my family and asked about the reason for our move. I gave him our criteria (including our max budget), and he assured me that he could find us the perfect unit that would serve my family's needs. Within hours of our initial call, he emailed me video links to 3 units. These weren't just pre-recorded videos; he actually recorded them the day of our conversation as he referred to me by my name. When we wanted to see more options, Andres was more than willing to do more of these "virtual tours" and answered all of our follow up questions. He was always responsive, and he even sent me text updates to ensure we knew he was working on whatever request we had. Not once did he pressure us to sign a lease. Instead, he encouraged us to take our time. From the get-go, we were very impressed by the level of service that Andres provided.

We also want to give a few other shout outs:

LEASING TEAM:

Taha - She was the one who did the in-person tour. We threw questions at her, and she answered them on the spot. She was very friendly and patient (as my toddler kept running around her.)

Christina - When I discovered an error on my credit card statement from Mason on Mariposa, I called the leasing office right away. Christina explained what happened and helped us fix the issue.

CONCIERGE TEAM:

Daisy - She is one of the friendliest people we've ever met! She really takes the time to get to know the residents. She is also always happy and positive, which is refreshing given everything that's happening in the world today.

Kashif - He is a little bit more shy, but he never fails to greet us with a warm hello. From the moment we met Kashif, we could immediately tell that he is a genuinely nice guy. He is always willing to help when we need it.

Armando - Within a couple of days of moving in, Armando knew us by our first names. He remembered that my husband loves soccer, and he would take time to chat with him about it. He goes beyond the "hello" and talks to us about our interests, which we appreciate.

We have not experienced this kind of service from any of the apartment buildings we've lived in. We have to walk through the front desk to get to our unit, and they're there to greet us with a smile. This is a simple gesture, I know, but it really brightens our day!

BUILDING MAINTENANCE TEAM:

Maurice -- When we did the walk through of our unit, we noticed that the garbage disposal was making a weird noise. Maurice came in to check it out, and within minutes, he knew exactly what the issue was. He was able to fix the problem right then and there.

Sam -- Our door locks weren't working properly, and Sam came to the rescue. He fixed the locks in a matter of minutes. On top of that, he noticed that our doors were creaking, so he fixed that too! He knew that we have little ones, and he said "We can't have the door wake up the kids when they're sleeping". He went above and beyond the call of duty.

Now, every time we run into Maurice and Sam, they always say hello and ask how our kids are doing. It's gestures like this that make an impact. We appreciate that they try to get to know my family.

We are so glad we moved here! Sure, the building is beautiful and the amenities are awesome. However, what sets Mason on Mariposa apart from many of the other apartment buildings in the area is their team! We feel at home because of them. For that, we want to say...

WHY MASON I began looking for a new place that was more COVID wfh friendly in the beginning of September. I was looking at Alta Potrero as well as some other listings in Design District. I ultimately landed on Mason for several reasons: Over 7 common spaces including co-working spaces, conference rooms, lounges, patio spaces, and roof-top decks Huge 2 story gym that never gets too crowded with Peloton & Soulcycle bikes. I moved into a Townhouse that included a free parking space. 3Bedroom / 3Bath with a patio and two common spaces separated upstairs and downstairs which was much more conducive to WFH life. The property is tucked into the foothills of Potrero a block away from Anchor Steam Brewery and Whole Foods away from some of the encampments that have developed in the Mission Bay/SOMA area The management team hosts fun social distance events outside like Jazz & Wine hour and a Roof-top catered party. It makes this time feel a little more human and connected.

LEASING/MOVE IN PROCESS I mostly toured the property with Kristina, she was incredibly flexible with letting us tour several times and showing us different options for our group. She was highly responsive and communicative. She helped us find the best place and deal for our group and moved as quickly as our group needed. When questions or issues arose they were quickly addressed.

MANAGEMENT When we moved in there were a few things missing and management quickly addressed them that same day. They are extremely courteous and professional. Everyone gets a really cute welcome gift filled with local goodies. Overall we've felt really happy with our move and couldn't recommend...

I've been a resident at Mason on Mariposa for nearly three years, and overall, it's been a truly positive experience. The building is beautiful and well-maintained, the amenities are excellent, and the location in this neighborhood can't be beat. For the vast majority of my time here, the management and staff have been responsive and professional, creating a welcoming atmosphere.

Recently, our building experienced a significant water main break that unfortunately affected several units, including mine. This type of event is naturally stressful for any resident, and there were some initial challenges in the remediation process. However, I want to commend the building's management team for ultimately stepping up to address the issues and work towards satisfactory solutions for the affected residents.

The management team was receptive to feedback, and they put in significant effort to coordinate repairs and address concerns about damaged belongings. While these situations are never easy, their commitment to resolving the issues was evident.

I'm now happily back in my repaired apartment and pleased with the outcome. This experience, while initially challenging, ultimately highlighted the positive aspects of the Mason on Mariposa community.

If you're looking for a beautiful, well-located building with a management team that demonstrated they are capable of navigating complex situations and are committed to resident satisfaction, I recommend considering Mason on Mariposa. I've generally had a very positive experience here, and continue to enjoy...