PLATINUM WIRELESS & REPAIR — Local services in San Francisco

TDLR: Phone was severely damaged during screen replacement and they wanted to charge me more to fix the damage they caused. Once I showed hesitancy to pay more, they became disrespectful. They said dealing with me was a waste of time and rudely shooed me away.

The owner was extremely rude and disrespectful. I had come in to replace my phone screen on the iPhone 14 Pro. I called them in advance to let them know when I would arrive and they told me it could be done in 30 mins. They replace the screen, but when I arrive home, I notice that my phone is severely overheating (too hot to touch) and has shut down. I was not able to use it for the remainder of the day.

I brought it back the next morning as soon as I could (do not have a car and could not call an uber with my phone overheating). They tried another screen before putting my old screen back, but the overheating issue persisted. I was still not able to use the phone. Prior to me bringing the phone, it worked perfectly fine (it just had a cracked screen).

They would not help me fix it without charging me another $150 even though there was no overheating issue prior to me bringing in the phone. They damaged the phone during the replacement process and now my phone is completely useless. When I mentioned this politely, they became very aggressive and accused me of being an "unprofitable" customer and "wasting their time".

Do not trust the cheap prices here. These guys are two-faced and extremely rude once they realize they messed up and cannot extract more business out of you. I would avoid...

As promised by their website their service process is simple. After shopping around talking to several Android Samsung Galaxy repair shops, I chose Platinum Wireless due to their no-nonsense simple communication, included quick price quote that was best price and promised duration of repair time compared to 3/other vendor's over the phone quotes. Service: First time in many years, needed to replace cellphone cracked screen. They gave me a choice of third-party glass screen* with warning due to poor quality compared to OEM offering same quality promises as Samsung. *NOTE: I had done my research on third party and trusted what they said to be true. Still a bit skeptical because I'd never done business with them before and yet they worked with me in spite of my skepticism, and thank goodness "unfound" concerns. If I need computer or cell phone repairs or need to purchase a device Platinum Wireless will be one of the first places I'll call for advice & service. Thank you...

This small mobile store, a little lost in its neighborhood, offers you an unexpected quality service !

I was visiting San Francisco, leaving soon, and desperately needed a new mobile, as my old one no longer worked. The seller was completely attentive to me, advising me for the cheapest mobile compatible with the new 4G set up by AT&T. Allowing me to try my French chip...

And even when I came back the same day and again several days later because calls weren't working but texting and internet were ok, he was full of patience allowing me to try other phones despite the fact that he had already explained to me that the problem was my operator and I had admitted that he was probably right! He was willing to try just in case...

He was right about my carrier and now I have a better phone for less!!

Doing all this even when you know you'll never see the person again, wow, that's really rare...