Recology Sunset Scavenger — Local services in San Francisco

This company's garbage collector damaged my property not following pick up instructions IN PLACES FOR DECADES.... I filed a claim and the supervisor was ignorant of what to do for 2 months and did not provide the inconvenience fee he promised, and finally I had to call their insurance company and they paid for the damages. Then they harassed and retaliated against me and changed my bill increased my bill $40 a month ?? All the people I talked too were rude and of course denied retaliation ,but my bill has been the same with the normal increases for decades. Recology just finished investigations by the California Attorney Generals office and the city Of SF and were held accountable!!! AND THEIR STILL DOING IT!! Aug 2023 update… Since this writing my bill has gone up a total of $103 in six months?? For a total of $210 for just 4 bins?? They continue their retaliation against me. I’ve tried filing complaints but the Sunset Scavenger and city of San Francisco are like the mafia , there’s nothing I can do and no accountability for them. Also, everyone should be aware they’ve approved more rate increases for 2024 and 2025?? Have any of you look at your bills and noticed that if you have garbage pick up inside your property you’re charged a fee for EACH Bin for distance? And if a key is needed to get in to your property a key charge for.EACH...

I am very unhappy with the service at Sunset Scavenger. It has taken multiple calls and eventually hiring an outside trash removal service to remove the yard waste they said they would remove. Every time their driver, would barely pick up the standard yard waste compost bag, which is filled with leaves, roots and branches, and leave a note saying they are too heavy. How heavy? well that depends on who you ask at the company as it varied EVERY time I called. Meanwhile my children are helping me move these heavy heavy bags. I even offered to just bring the truck and I will pick them up and throw them in the truck. But they won't ring the doorbell, just barely try to pick it up and then spend time writing a note and driving off. Of course, this complaint won't be treated seriously, as Sunset Scavenger has a monopoly on the trash service here and they are the only option available, so just be prepared to take their lack of service and like it, because you have no other options, but to pay out of pocket for a private service, who came today, and removed 20...

Why would anyone go to any trouble to write a review of a utility service? Try to imagine how miserable that experience must have been. I was on hold for an hour, and I ultimately gave up trying to reach someone at the office so that I could have them kindly unlock my account so I could give them money again. Why, "is it possible to unlock the account online", you might ask? No, taking a leaf from the 1990's this system has you call them directly to complete such a simple task. And either no one works there, or they're so incompetent that no one picks up the phone, making it impossible for you to comply with what they want you to do, which is give them money. This department is incompetently run, and the website needs a major overhaul to make it functional. Right now, the phone numbers don't work, the website doesn't work, and there's essentially no way for you to fork over cash to them, even though they still want you to. Maybe I should try sending the money by carrier pigeon next time to...