Remoov — Local services in San Francisco

Beware... engagement ring missing after service.

I hired Remoov based on their great reviews to remove some furniture as I was moving out of my apartment in San Francisco. The service itself went okay, they asked if they could come earlier than I was expecting them so I was in a bit of a rush to get the items ready, and that morning, I was also sick. Normally I remove all valuables before a service, but in the chaos, I didn't put on my engagement ring that morning, which ended up being a HUGE mistake. The ring was left in a dish in the upstairs bathroom (an area where the workers were not supposed to go into), but they were disassembling and removing a bed in the room next to it.

After they left, I went back into the bathroom and the ring was gone, which sent me into a full-on panic attack and caused a massive amount of distress over the next few days as I tried to find it. I contacted Remoov several times, tried to get in contact with the workers directly, and was told that they had complete trust in the workers and there was no way they could have taken it.

I would never make this claim lightly. But my objective conclusion -- which I spoke to the manager about multiple times -- is that the ring was taken. The workers told him that they did not enter either of my bathrooms, but in one of them, the toilet seat was up (I'm a woman who lives alone), and there was no one else in the apartment except me and them. The ring couldn't have fallen somewhere I couldn't see it, because I was moving out so there was no furniture anywhere else.

Despite that I searched for 48 hours, had a professional with a metal detector go through every nook, had multiple family members come over to look, went through every trash bag that was in the apartment, moved every single item out of the apartment, and went to their warehouse to check the cracks of sofa. That, plus the fact that one of them wasn't truthful about the bathroom, makes that the only possibility.

Luis, the manager was sympathetic but declined to give a partial/full refund, said that I couldn't prove that they were in the bathroom (even though the toilet seat was up and I'm a woman who lives alone) and simply reinforced that he trusted his workers. I understood his point of view, but don't think they did enough to investigate this based on what I told them, they just kept insisting that the workers were trustworthy and they never had an incident reported. I had to file a police report, and no longer have one of the most meaningful possessions I owned.

Writing this review in hopes this doesn't happen to...

SELL YOUR STUFF ELSEWHERE

1. They had (or have) serious issues with customer correspondence. Clearly I’m one of the group that dropped stuff off (They were great at contacting people to collect their fee) then they totally disappear. Only when costumers reach out do you receive any word from them. Like others I sat for weeks wondering if I had my stuff stolen.
2. Their pricing was completely off! They sold a very expensive item of mine for 10% of the value! If you ever receive any correspondence watch your stuff closely as they are completely off when it comes to prices. I never received any correspondence at all so my item was long gone and I lost before I ever even knew. Even while talking with them about the issue they couldn’t find an item on CL in the same ballpark as low as they sold my item. So will they set a reasonable price or 10% of your value? Who knows, but you get to pay the fee no matter what.
3. Their website (Once I finally got a login) had no indication of status of item or that I was due money at all. So will it work who knows, and even if it works there’s a 14 day waiting period to get your money.
4. Expect high fees. First there’s a drop off or pick up fee ($25 or $200++). Then once your item sells, (Who know what price they will set for you but expect low!) they will take a commission fee which as far as I can tell is 50% of the sale price.

I did have a conversation with their customer service person about all these issue and they were good, but at that point my item was already gone for a fraction of what it was worth.

Overall, These guys were a complete failure. No correspondence (until I put effort into reaching out to them), Absolutely completely off based price (I got 10% of what the item was worth), and expect to pay a high fee (both on pick up and on commission). I hope whoever bought my item is enjoying it, you got the best deal I’ve ever heard of and I...

Terrible communication and not worth the service.

1. Scheduled pick up service for bookcase and desk set that was approximately $1800.
2. They damaged the desk during transport and told me they were not able to sell my desk because of the damage. Instead of being notified, the furniture was listed as to be donated and I found this information out just through the notes on the portal. There is a HUGE chip on my cabinet handle that was not there before the delivery team picked it up.
3. Then, they reached out and told the damage was fixed before being listed.
4. However, on their website, the desk was still shown with significant damage on the handles. As expected, the desk was the only thing that did not sell.
5. I tried getting my damaged desk back and gave them 3 different days with time frames to have it delievered back to me. Instead of confirming with me when they would deliver it, the Remoov delivery team called and said they were infront of my door on a day and timeframe that I did NOT list as a time I would be home.

I really am not a person to write reviews and I write this with the assumption that most people will think I'm just some Karen. But this whole process has been incredibly frustrating. Remoov is slow to respond unless it is for quote estimates. Initially, before I saw the notes on my login page, I gave them a 4 stars on their survey. I don't recommend this service at all. If you have even a little bit of time to sell your furniture for 100-200, do it, because Remoov will make you pay at least $269 to pick it up only to damage it themselves and tell you it...