San Francisco Campus for Jewish Living — Local services in San Francisco

UPDATE: after 2 weeks here I have to update my 5-star review…my mom was fortunate enough to constantly have a family member by her side 24/7. The facility was kind enough to allow my dad to stay with her for two weeks. However…she needed a family member to advocate for her such as constantly going up to the nurses station for her needs. I also work in healthcare so I am very familiar with everything. My mom would be considered a “low maintenance” patient…she only required one medicine twice daily and a pain medicine PRN (as needed). She’s very independent and can get in and out of bed with the assistance of my dad who was constantly by her side. That being said…I can’t imagine the other patients here who do not have the luxury of having a family member by their side 24/7. The very few times my mom had to press the call light for assistance…it took staff nearly 20 mins to respond. What if she was alone and experiencing a medical emergency? My mom had twisted her knee the wrong way and was in desperate need of a pain pill because she was in excruciating pain. Since it was taking too long, I went up to the nurses station to ask for her nurse. The charge nurse told me her nurse was on a 30 minute lunch. I asked who the break or relief nurse was and he told me there was none. I was shocked to hear this…I told the charge nurse my mom needs a pain pill and he said we had to wait until his nurse got back. Are you serious? I told him absolutely not she needs it NOW. The charge nurse notified my mom’s nurse during his break..eventually he did come by my mom’s room to give her the pain med. By then she was in excruciating pain for nearly 30 mins. UNACCEPTABLE. Reading about other reviews about peoples loved one dying here…I can see that. The staff at this facility is not the most attentive. If it isn’t their patient, the other nurses (even the charge nurse) does not seem to want to help seemingly due to utter laziness. I retract my 5-star review and have change it to 2-stars to reflect my disappointment in this facility after two weeks. If your loved one is admitted here, I recommend you stay by their side 24/7 otherwise there is a very real possibility they can die or get seriously injured due to the sheer laziness and negligence of the staff here. ———————————— My mom got transferred here after getting a total knee replacement. Today is only day 1 here and I’ve got to say…this place has exceeded expectations so far! This is coming from a fellow healthcare worker and a former EMT (with a lot of history of transporting many patients to different nursing homes). Nursing homes get a bad rep for being unkempt with incompetent staff…but definitely not here! The room here is clean and private with its own bathroom including a shower! It is spacious enough to fit another bed for overnight guests. They also provide a walker, wheelchair and commode for each room so it is all very clean as it is only used by my mom and not shared with other patients. Not only is this place very hospitable to its patrons but also to guests. They have a cart in the hallway stocked with water, soda, tea, yogurt and other snacks that is open to all. They have fun daily activities here that will keep my mom and her guests entertained. They also allow dogs and have their own dog park so I’m looking forward to bringing my puppies for a visit 😊 they have various animals on display here for their patrons including various birds and a turtle! This property is HUGE and they have a garden as well and it really is a beautiful property to walk around and to explore while wheeling my mom around in her wheelchair.

Now…about the staff. AMAZING. My mom’s nurse is Dan and CNA is Beth. Both are so very patient, kind, helpful and compassionate. They are very attentive to my mother and her needs. I feel very confident leaving my mother in their very capable hands. My mom loves it here so much she does not want to leave 😅 so far, first impressions from day 1 is good. Looking forward to a speedy recovery for her and I’m confident about that with this facility and...

This place feels a bit dated as a facility, and pretty institutional, however the care is compassionate and the staff are kind/caring. They have a lot of patients, however so can't be with your loved one every minute obviously, but that being said, they make a really good effort to keep them comfortable and help them with the things they need like eating or drinking, changes, adjusting the room temps/lighting or other needs.

The room had good air flow when the windows were open, which I think my Dad really appreciated. The food is just ok, but not much different than other food I've tasted at hospitals or other facilities. They are good about printing out the list of everything the patient is receiving.

The rooms were pretty loud, however, with lots of sirens and noise from other units' patients blasting their iPads or TV's at full volume. If you close the door, however, it helps quite a bit. The food/beverage aid station is usually not far from the rooms so if your loved one wants something like a beverage it is easy to access.

Visiting hours are 8am-8pm. The times I went there I didn't have to pay for parking, but I also walked or took the bus often. Be prepared to identify your loved ones' room number and check in at each visit.

Occasionally I was given a meal with my Dad, which I really appreciated and thought was a kind gesture. The things these staff put up with day after day is quite commendable, so please be nice to those caring for...

As a former volunteer, I want to share my perspective with respect for the San Francisco Campus for Jewish Living and the community it serves. While the organization provides valuable care to residents, I believe there are areas for growth in how staff and volunteers are supported.

During my time volunteering at Frank Residences, I was banned after being reported twice for using my phone. I genuinely wish there had been more guidance or training on phone etiquette, as I would have appreciated the opportunity to learn and adjust. Clearer communication and teaching could help future volunteers better understand expectations and avoid similar misunderstandings.

I also experienced challenges in communication and understanding. When I shared with my supervisor that I was going through an abusive situation at home, I wish there had been more space for dialogue rather than immediate escalation. At times, being present outside of my schedule was my way of coping and finding stability. Connecting with the Filipino staff in particular gave me a sense of safety, community, and happiness that helped me through a difficult period.

My hope is that the campus will continue to reflect on how it approaches inclusivity, communication, and staff well-being. With greater openness and compassion, it has the potential to be not only an excellent place of care for residents but also a healthier environment for everyone who works and volunteers there as well...