ALO — Local services in San Jose

Spent close to $300 here and left pissed. 7/8/2025 at around 7:30 PM. My daughter was eating a small bag of popcorn while sitting in her stroller in the dressing room with me. I went on my hands and knees to separate the popcorn that dropped on the floor and put it all in a small pile. When I walked out, one of the workers rudely calls out “is that YOUR mess?!” To which I replied, “Yes.” She then demands for me to pick it up as she points to - Swiffer mop that the other employee was already holding in her hands. If only you could see the hatred in this girl’s eyes. Not only was she condescending but she was just hateful and straight up RUDE. I understand working customer service in the retail industry is hard, but don’t make your misery someone else’s’ problem. There’s a nicer way to get your point across without having to stroke your ego and get a power trip off of interacting with strangers. I have never been asked, nor have I ever seen, someone working in customer service demand for the customer to pick up and use cleaning supplies while shopping at their business. NEVER. If you’re reading this, I hope you find happiness....

awful customer service. when me and my friends wanted to try clothes on, multiple girls walked past us giving us funny looks and didn’t help us. so we each went into the fitting rooms to try a few items on. when i exited the room to give the associate the clothes i didn’t like she accused my friend of stealing and was extremely disrespectful. she claimed that she found a tag but what she didn’t realize was that no one was paying attention earlier and when my friend went into her room there were hangers in there already, so someone before us had stolen, not us. she started lying saying she saw her go in with this specific sweater when the only things my friend had tried on were tank tops and a pair of sweatpants. next time watch your fitting rooms and don’t lie. not personally a fan of being accused of stealing when im...

I recently had a disappointing experience with Alo Yoga’s warranty policy. After purchasing a yoga pants from them, I encountered a defect within a short period of normal use. Given the brand’s reputation for quality, I expected this issue to be covered under their warranty. However, when I reached out to their customer service, I was informed that the defect was not covered.

This experience has left me frustrated and dissatisfied. It’s disheartening that a brand with such a strong market presence does not stand behind its products or prioritize customer satisfaction when issues arise. I would caution potential buyers to be aware of this before making a purchase.

I hope Alo Yoga will reconsider their warranty policy and improve their customer service to better support their customers...