Cricket Wireless Authorized Retailer — Local services in San Jose

I stopped by this location 2 days ago with the intent to switch to the $100 plan for 4 lines after researching the service online. I knew I needed to purchase SIMs for $10 per line. But the only Rep was busy w a customer and told me to return in 15 minutes. Upon my return the Rep was less than welcoming and made our switch from Verizon Business sound too much of a burden for him!

He also claimed that I had to purchase ALL the lines individually at $110 per line and that the lines would be grouped later! It did not make sense at all! Why would I be paying a $440 dollars upfront for a $100 plan!? He even made a very odd comment "how would they know your are not hacking iphones" as if I was planning to commit fraud!

The Rep's body language and attitude was screaming that he did not want our business in any shape or form. He could have suggested an appointment or offered to called another person to help. He did give me the info he needed from Verizon to onboard us.

Google FI was a total contrast and their Rep started the transition with FREE SIMs to be shipped to our address without making a Federal Case out of the switch...

I had an amazing experience at this Cricket Wireless store! From the moment I walked in, the staff was welcoming, professional, and incredibly helpful. I came in with a few questions about switching carriers and upgrading my phone, and they took the time to explain all my options clearly without pressuring me. They helped me transfer all my data, set up my new phone, and even walked me through the features I wasn’t familiar with.

What really stood out was their patience and dedication to making sure I left satisfied. The store was clean, well-organized, and it was clear they genuinely cared about customer service. I highly recommend this location to anyone looking for friendly, knowledgeable staff and top-notch service. Thank you for making...

I've been a costomer for about a year before I bought my g5 phone from here I specifically told them that I wanted everything on my phone witch I purchased screen protector,phone cover and I told them specifically to add the insurance for my phone just in case of an accident. They told me that I don't have insurance and now my phone is uninsured and if it breaks I don't get a new one so I feel like I was tooken advantage of and so with big regret I'm going to look for another cell phone service because this cricket Mobile ilshould take tolime and train there employees which don't have the slightest konwlage about the coverage so people I would ask questions...