Popeyes Louisiana Kitchen — Restaurant in San Jose

First time coming to this location. We came in at 4:45pm on Thursday. And we tried to place an order on the two available kiosks that they have in front. We placed our order and the kiosk had an error message and could not place it and for us to see the cashier. We went to go see the cashier and it was a young male working with curly hair. We stood in front of the register waited for be help. He said “ma’am, you have to order at the kiosk.” We said “it’s not working for both.” He said “it happens, you have to do it again” So we went back and placed the order for the third time and we still received the same error message. The boy said “it’s not working then, you can go somewhere else.” He was so rude to us. We asked nicely if he can take our order. And he said “I’m backed up with orders and can’t take your order” then he proceeded to talk to his coworker and said something in Spanish and his coworker looked at us. I understand that sometimes businesses are understaffed during peak times with just two associates working. But that’s no way to speak to a customer. I wouldn’t mind waiting if he took my order and said I can place your order but it will be a wait. I would’ve appreciated that response. But his attitude and rudeness was unnecessary. No manager was present when we asked. I will definitely escalate this to corporate because that is no way to speak to people. If you can’t deliver hospitality, don’t work in the food industry where you have to engage with people. I hope customer service improves for this location and hire nicer...

I was told many times by family and friends to try this Popeyes eatery. I finally did. I walked in and there was a ton of chicken in warmers. I wanted to order almost $20 in chicken nuggets (small chicken pieces) and fries... I asked the cashier if I can get all the food fresh. I asked him 3 different ways and he replied yes... 3 times. My order came. I checked it. Fries were cold. Felt as if they had been out for more than 15 mins. Not even lukewarm. The chicken was also cold and super extra cooked. I told a different cashier and he said... "oh I don't know, ask this other guy...then he shouts " I don't know... but she wants it fresh" and he walked away toward the back and another guy not dressed like the 2 cashiers came out. Told him the issue... that I asked and wanted fresh chicken and fries. Was told yes. "Manager" was adamant that the food was cooked fresh but refused to touch my boxed food. Kept saying he is not allowed to touch our food... He argued for 15 mins and refused to give money back. Finally after telling him that we were recommended to go there. He said... I guess I can cook u fresh food but its gonna take 10 mins... by that time, I was over the whole incident ... I asked for my money back. He slammed my money on the counter totally unprofessional. There was only 1 lady and a couple at the tables already eating. It was around 6-7pm no reason to have so much chicken or argue with customer. Manager was very rude and not professional... Unfortunately, we will not go back. Lost a Popeyes customer...

The signs everywhere say absolutely no ordering at the counter to use the kiosk except the kiosk does not function properly will charge your card say approved ( credit card notification of approved) then say they never got the money. Showed proof from the notification and staff asked me to log into my account and prove it (which is a security violation to see my credit account balance etc) they argued with me forever and had to call a manager to do a background check and see if it went through etc etc. total time from order to food appx 30 min. Had to put a complaint with credit card company to not pay them twice while waiting. They would not make my food and ended up charging me again to get 2 chicken sandwiches then once home the food itself was terrible ……. Bacon Swiss chicken sandwiches had about a spoonful of BACON CRUMBLES!!!!! Not even full cheap bacon!! Staff was rude and unprofessional and still refused to put a sign on the machine that obviously didn’t fully function right so it was bound to happen to the next person avoid this location...