David Yurman — Local services in San Jose

While I like this brand a lot, this specific location could benefit from some “professional” sales staff. A middle aged woman with middle eastern heritage helped me and my partner there. She kept throwing unnecessary comments about how my partner is afraid of me (cause my partner kept asking for my opinion which is so nice of him), how I am like my boyfriend’s Mom!!! (cause I asked my boyfriend whether he would feel comfortable using the selected piece of jewelry at his work place) … She said and asked unnecessary comments and questions about my life like “it is obvious you have not been raised here”, “you should be new here.”, “how long have you been in the states?” with a condescending manner. While I replied her nicely every single time she kept on smirking and trying to throw her judgments at me. I don’t need that kind of attitude from a sales person in a designer jewel shop. I wanted to get a two pieces of jewelry for my partner for his Birthday and I make sure to do that either online or somewhere else. What a pity to have such a nice store and such close minded...

ce the necklace, for sentimental reasons I choose to keep the one I have, you offered to repair it. Great! Thank you. What is frustrates me is i received a email that said it would be ready in 2 weeks and I would be notified if there was a delay. I haven’t received that follow up. It’s been 4-5 weeks now. I’m also frustrated that it broke in the first place from a normal interaction with the necklace. It makes me uncomfortable because a reasonable person would doubt my story. How could the necklace break while I rotate the chain around my neck? To be honest it makes me doubt the quality of your company. Since then, I’ve heard from management at Sethi in Mountain View. David yurmans jewelry breaks often and your repairs take a long time. So far you’re living up to what I hearing. It’s unfortunate that I’m getting the same experience. I’m annoyed that I can’t wear the jewelry I purchased so recently. I’m annoyed that after calling, they have been really bad about following...

Vince has been mentioned in these reviews a few times already, so I wasn't at all surprised when the very friendly and approachable sales agent that had been helping us try on a number of pieces handed me his card and introduced himself.

The pieces themselves were gorgeous and luckily had options to keep the pricing more manageable (e.g. sterling silver instead of white gold), but what impressed me the most was how helpful Vince was in finding the right look and fit for me.

I was a bit worried that by going in we'd get upsold or pressured to make a purchase, but Vince was actually the one to suggest we sleep on it after our browsing. He made sure we knew he was available to help if we wanted, but I didn't feel any pressure to make a quick decision. All in all, I'm super happy with what we picked out and grateful to have had Vince's help and suggestions to...