DIOR Santa Clara Valley Fair — Local services in San Jose

I've had the most HORRIBLE experience in this store.I purchased a lady dior bag which was defective,so I went back to the store five days after the purchase to see if anything they can do.The assistant manager DUY TRINH literally lied to me saying there's no more stock within US so he can't do anything,but I called customer service and found out he was lying. Surprisingly he lied to my face AGAIN that he couldn't order a new bag from their system or online which was hilarious because even their sales person was actually able to order another bag in their system or online for customers(and that's what the sale person didi for us later).When he realized I was not a fool to believe his nonsense,he just walked away and left us unattended in the store!DUY TRINH was incredibly rude to us and I can't think of any reason why he treated us this way,he was the most TERRIBLE TERRIBLE customer service in the luxury brand I've ever met in all my life. I complained to the regional manager but haven't heard back after a week even though he promised to call back.Till now,I still have the defective bag which cost more than five thousand dollars,I had to go to the store more than five times during the pandemic but never got a new bag,the store transferred bags from other boutique twice,both bags turned out to be used/returned and defective.I just couldn't believe what happened.I was told DUY TRINH agreed to apologize, but I haven't heard back even one word from him after a month. This exhausting experience definitely made me rethink of being a future customer of DIOR.I would recommend go to other luxury brand because DIOR doesn't seem to care enough about how to choose qualified employees and HOW TO MAKE THE CUSTOMER FEEL APPRECIATED AND SATISFIED SPENDING THEIR MONEY.

Luckily,we still have other choices...

I recently had a terrible experience with Dior, and I feel compelled to share it. I purchased a bag from them just over a week ago, and when I tried to return it, they refused because they claimed there were “nail marks” on the bag. These so-called marks were clearly there when I bought it, likely caused by the original sales associate (SA).

Why would I take pictures of the bag right after buying it from a luxury designer store? You trust that when you’re paying thousands of dollars, the product and service will match the premium price. Apparently, that’s not the case at Dior.

The customer service was appalling—rude, dismissive, and unhelpful. To make matters worse, I couldn’t help but feel judged and discriminated against. It felt like if you don’t “look the part” of a luxury shopper, they treat you differently.

Dior needs to re-evaluate how they treat their customers. For a brand that prides itself on elegance and quality, their service and attitude were anything but. I would think twice before purchasing...

This store is really something special in the Westfield mall.

1. there is always a line waiting while this store barely has anyone . I was waiting for their line for almost 2 hours on a Thursday afternoon, and look around their neighborhood luxury store I didn’t see any store was doing like this. It’s just purely waste of my time. I am not sure what’s in their mind but I think it’s just ridiculous.
2. when I got there at 7pm on a Friday night, they told me they are no longer accept anyone although the Google Map shows they are close at 8pm.
3. When I made a purchase, the sale didn’t give me any receipt and he claimed it was fine because the receipt will be taken care by them. However when I was trying to return my purchase, their sale asked me for the receipt which I didn’t have in the first place. And they claimed they cannot find anything for my profile. Finally it’s kind of luck that I remember my purchase date and they finally found the receipt by date, otherwise I am not able to return...