Gussied Up Dog Boutique — Local services in San Jose

Let's talk customer service. I was shopping for a medium sized fleece. They were sold out so I was encouraged to pay and order one instead, which I did. Two things about the order bugged me: 1) limited color options; 2) wrong size, based on their size recommendation. I brought it home anyway. My dog wore his vest 3x before I noticed major unraveling of material occurring at the neck and arm. I brought the vest and my dog back to the store. To my surprise and dismay, the owner tells me, "Ya, no, we've honestly never seen this before!" She then saw my dog wearing a small linked correction collar and said..."that's gotta be it!" Maybe, but after only wearing the vest 3x? And even if the vest unraveled b/c of his collar, that doesn't account for the leg hole unraveling...AND how bout' warning customers that certain collars can damage vests? She told me to take a picture of it and send it into the company that made the vest even though they sell it! What a hassle. I had her take the picture and send it in, which she did and said she'd call me when she knew more. 3 weeks passed, so I called only to talk with one of the young sales girls who said that they're a small business and couldn't do anything about it. She said she'd have the store owner call me back, which was over a week ago. I don't normally write reviews of any kind, however, this is super frustrating. At this point, there is no acknowledgement, no support, no money back and no store credit. If Gussied Up Dog Boutique cannot be more supportive of their customers, they will not receive my support...

Just don't shop here. The owner might have cute things however upon searching other reviews here, I'm having the same issue as others who wrote bad reviews. I purchased a hunter dog carrier a couple weeks ago at this boutique because my shiba has been put on restricted/ limited activity by her vet. Not only is the item flawed, (not enough support for anything in the carrier, my dogs limp worsened after 20 mins in it), it's an 86$ carrier that goes wasted, unused, along with my money--it's wasteful and bad business to not practice common sense in dealing with customers and business. This item was used once. There is no good reason that will convince me it is ok to operate this way. I offered in exchange to purchase a car seat to off seat any inconvenience. Kim, I hope you enjoy my money, I don't expect a return call from you as I requested after reading other reviews. You have not only lost me as a customer but I will make certain my friends don't set foot in your store.--you don't deserve any loyalty in business when you don't take care of you customers. Petfood Express sells birthday treats and there is always online shopping to find what you're...

First time pet owner and first time visiting this boutique on 1/7 to purchase my puppy’s 1st bday goodies. I purchased a sweater ($37) and one of those Teck Summit 3M water repellent jackets ($98). Well I have a Frenchie and they didn’t fit him. I went in today 1/16 to return them and was informed I could get store credit. No where on the receipt does it specify their return policy nor their non-exiting website. The cashier pointed to a 4x6 frame with their return policy that’s to the side on their counter behind the greeting cards. After telling the cashier that their return policy is not evident and also wasn’t informed upon purchase of the items, she responded with, “we’ve had this policy for 19 years since we opened.” Well, that wouldn’t concern me if I’m a first time pet owner - now would it?! I’m now stuck with store credit. Horrible...