Went to get my free salad from pizza my heart card (cash out) and bought a slice of pizza and also got a free slice of pizza because my card (pizza card) was stamped out. One of the counter workers didn't understand that buying one slice (paying for it) and the other slice was gonna be free. Also, the salad was free from the other row being stamped out. So, a supervisor on duty comes out and fixes the situation, because I was gonna be over charged. I said, that the employee was doing his best and was doing a good job. I was being sincere and honest. The supervisor said, "I can do without the side comments." I was trying to give the cashier/employee/counter worker, a compliment. Then the supervisor walked away talking underneath his breath. I said, you guys have a great night. I understand that sometimes people can't figure things out and need their supervisors and/or managers to rectify/fix a situation but I suppose the supervisor thought I was sarcastically complimenting the employee. My wife and I...go to the restaurant several times a week and sometimes more than once a day. We live/reside...in the Willow Glen area/neighborhood...walking distance from the restaurant and have been going to Pizza My Heart ❤️ since, it has been in Willow Glen/Downtown Willow Glen neighborhood...for over 20 years. My wife and I and my family and friends, enjoy...going to this location. It is a great pizza restaurant and great atmosphere delicious food and beverages/salads/pizza/buffalo wings and also, delicious dessert and refreshing sodas and always, giving this location five stars. 🌟Unfortunately, the supervisor must of been having a bad day. This happened, during the last hour the restaurant was opened...before closing on June 4th 2023 on Sunday night. One star for customer service/reaction of the supervisor...tonight. Five 🌟 stars for...
Read moreI love everything about Pizza My Heart. You can buy a whole pizza or grab a couple slices; there are so many yummy types to choose from. And come on, where else can you just grab a slice? The pizza sauce is excellent, and they hand make and toss the pizza dough. They sell fresh salads, and a hidden gem is their chocolate chip kookie hot from the oven. The vibe in the restaurant absolutely meets your expectations of the beach/ surfer theme of the brand. The employees are great, quick to greet you, and get your slices heated up. For this visit at the location on Lincoln Avenue in Willow Glen, street parking can be difficult. We happened to get a spot right away; timing is everything. My son and I came for a slice after school, and we got great service, great pizza, and listened to...
Read moreGreat food, reasonably priced, and friendly staff. I wanted to give a shout out to the staff working today. Primarily the young lady behind the counter tonight. Without going into to much detail a little girl was nervous to ask for a Togo container. The young lady noticed after she walked away anxiously a few times without asking. So she went and grabbed two different sizes and brought it to her table and asked which one she would like. She definitely didn’t have to do it. But it was nice, the little girl was clearly anxious and a few of us picked up on it and she picked up on it and tried to remedy the situation gracefully for the child. It was a small gesture that didn’t go unnoticed. I’ll...
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