Journeys — Local services in San Jose

We went to this offline store to try on some Ugg boots, and asked for the Mustard Seed color. It was out of stock in store, so the employee offered to place an order for us. She went ahead and ordered the wrong color (Sand), and so when I called later that day to have the order cancelled since it was not yet shipped, they said I have to wait to get the package and return it myself. To cancel, it would have had to be cancelled within a 10-min time window or something after the order was placed. I never received a notification that the order was delivered, until the day after when I manually checked the tracking status. The problem was, I never got the package in front of our door. I called Journeys CS but they never picked up, so I left a text message. It took hours for them to text me back, just to let me know that the package was delivered to the correct address and therefore they cannot offer any refund. My problem with this company is that 1.) Their employee ordered the wrong color. 2.) That employee never offered an insurance/protection plan in case the package went missing/stolen/damaged. 3.) I had to wait to receive the package so that I can fix the mistake their employee made. 4.) Never receiving the package, I just wasted over $150 for one employee’s mistake and the company won’t do anything about it and their customer service stopped responding when I began to express my concerns. This company needs to do a better job training their employees and coming up with solutions for their mistakes rather than just ignoring their customer. Never shopping from this...

I have to start this by saying I am a gay male, and I'm assuming that I also appear as one. Well, I went into this store to look for a scpecific type of shoe. The sales associates were greeting and talking to other people and I was waiting for one of them to have a moment to come help me. After several minutes the sales associates had stopped talking to those people, then looked at me, then proceeded to greet other people walking into the store even though I had been there for about 7 minutes. They never greeted me either yet were greeting everyone else who came into the store. It became obvious to me why they were ignoring me. I went to the employee behind the cash register and asked for a manager and the employee told me that one of the associates who had been ignoring me was the manager. So I didn't want to talk to anyone there at that point because clearly they didn't want to help me, and one of them was the manager. So I simply told the employee that the two associates on the sales floor had ignored me being there for several minutes while greeting and helping everyone else, including people who had come in after me and had not said anything to me even though they had looked at me. I don't want to make assumptions, but it seems pretty clear to me why they didn't help me. I left the store, disappointed and embarrassed. I will never come to this store again, and if possible, never shop at Journeys again, if that's the kind of people they employ. Your store is called Journeys, so take a journey and grow up, or else call your store "stuck...

there was this employee named noah who absolutely was terrible to my daughter and i as we tried to purchase some uggs. He would not stop harassing his employees. I asked a lovely associate who informed me that "Noah" is the manager. Worst customer service by him, all he tried to do was force my daughter with shoes and socks we did not ask for and then gave us an attitude when we politely declined. I observed him continually harass his poor sales associates to try and shove products in their customers faces!!! There was also no reason for him to be as rude as he is by the fact that his breath gave me a free wax on my upper lip! To know he's the store manager and is treating these poor young employees like this makes me worried for this...