Kendra Scott — Local services in San Jose

I went to Kendra Scott in Santana Row yesterday with my boyfriend excited to buy a necklace. The store was running a promotion where they let every customer that came in pick out a small strip of paper from a basket with a discount written on it. When we came in they didn't offer that to us. I thought perhaps they hadn't noticed us when we walked in which was understandable. Then two more customers came in and they were asked if they wanted to pull a discount from the basket for the promotion. I thought that was odd. It wasn't until the employee offered another new customer the promotion, and then swiftly walked right past my boyfriend and I that I got upset. We had been in the store 15 minutes at that point so at that point it felt intentional. I also couldn't help but notice we were the only people of color in the store at that moment. I am an Indian woman and my boyfriend is a black man. All the customers that had come in after us were white, and were offered the promotion. I of course cannot say whether that was the reason we were not offered the promotion, but it very much felt that way. Why else would every single customer after us get offered the promotion but not us, especially since we had been walking around the store for some time? I left the store feeling very upset, and I will never shop at this store again. Kendra Scott do better to treat your...

It is, with a company like this, a shame I cannot give them 100 stars. I am STILL talking about the exceptional customer service this store gave me almost two years ago. They are now the only place I buy jewelry. I won a contest for a party at their store at the same time life got busy. So we postponed a time or two. They reached out to me again right after my Dad passed away, who I had been living with and taking care of. The woman I spoke to was so warm and supportive I cried. THE VERY NEXT DAY I received a necklace in the mail that matched a bracelet I had bought previously. It came with a gorgeous note that said something along the lines of “while this bracelet can not replace your father or ease your pain, we hope it can bring you some small amount of joy when you look at it”. I still have that card, and the necklace, obviously!!!! It was such a pure gesture at a time when I was absolutely devastated. I immediately called the corporate office and told them how fabulous this store and it’s employees were. As someone who has been in customer service for 20 plus years, this was extraordinary. I have told everyone I know. And I can guarantee you I will continue to do so. Above and beyond this, the pieces are one of a kind and amazing. I love every time I open the yellow box or grey bag that contains some of my most...

Be careful with the offers they give you, they just hook you up and make you believe you are getting those offers. In reality, they cancel the extra items (offer) for your purchase when they ship it. I made a purchase because I was given the offer of extra items, when I received it, I noticed they sent me just the purchased item. I called and emailed customer service, I was told "it was an error" that is why they did not send me the extra items. I asked for a return label to get a refund, Tiffany said "you are not allowed to return it because the purchase was made using a birthday discount". I said, "I understand that, but in this situation, it is your mistake, not mine. You lied about me getting that offer. I am not getting the offer items then I don't want the item I bought. Why did not you cancel the entire order then? After all, my emails had been ignored and they never provide a resolution to my issue. I do want a...