2/13 at 10:30am, my wife and I visited Massage 360, San Jose for a couples massage. Both of us are not new to the massage industry and have an amount of experience receiving massages to know a good one from a bad one. This massage today was absolutely the worst we have received. After the massage was done and the ladies left us alone to get dressed, we both looked at each other and commented on how bad it was. We could hear the two ladies just outside the door. As we walked out, I gave her a tip and she wasn’t happy with the tip and looked at the other lady and laughed. We have a fair tip (17%) which was way more than they each deserve. It’s almost like they were soliciting me for a better tip, by their reaction. What was really odd for me at the beginning is that they asked us to pay cash. The massage should be $120.00 plus tax. Nothing was wrong up and we didn’t pay tax, and just took the $120.00. This transaction must not have made it to the books. Pretty shading operation and feel like they should be investigated/Audited. Needless to say, we will never go back to a massage 360…we will do a 180.
Update: 2/26, now that I read more reviews, I see soliciting tips is a very common theme here, and the management keeps saying they will take care of it. That’s clearly not happening. Poor leadership! Fire those who are not representing your ethics and hire better people. I’ve since found a better place for my...
Read moreI was there on Friday 3/7/25 at 6:30pm. Massage was good but toward the end the lady giving me a massage started massaging my face. I thought It was a bit odd specially since the product she was rubbing on my face was more of a jelly consistency and not oil based. Once I got home I did notice my face a bit red but didn’t think anything of it. The next day I noticed my face was full of little bumps everywhere and then I realized it was from the massage. Not sure what kind of product they used but I would stay away from getting a face massage included with your deep tissue massage. Would’ve been nice if they had asked if it was okay to massage my face I would’ve said no if I had the choice. Since I did only go for a deep tissue body massage NOT...
Read moreWas given massage by an elderly woman in her late 50's. Below average massage as there was no pressure - understandable as she was quite old. She finished 15min early. Was asked for a tip once I came out of the room. Felt awkward for being asked for a tip even before I could gather myself up after the massage. After I finished processing a tip online, the lady asked for more tip. How is this behavior supposed to bring positivity and promote a relaxing atmosphere I really don't know. Wouldn't recommend. To the owner: Take note of whats happening in your business related to pressuring customers for tips. There is a pattern emerging about tips from older reviews. I was there on Sunday Aug 1...
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