Stevens Creek Toyota — Local services in San Jose

Untrustworthy, deceptive & stereotypical

^^Updating as this progresses^^

I want to share my car buying experience that took place on 9/9/2025.

Involving: Greg(Gregory), Sunny & Kristen

I arrived by skateboard as I was planning to go to Honda down the street. I ran into Greg on the lot and I told him what I was looking for. Dark exterior and some ADAS features. We looked at 2 cars from the outside and the ran inside to get the keys for the car that matched. Towards the end of the test drive, I asked Greg if the vehicle came with cooled seats, he replied “no, but you have heated seats” (lie #1), I replied “great, that’s more than we have now, my girlfriend will love it”

Greg and I walk inside and we start the process of working numbers, once we come to an agreement, I called my girlfriend and told her about the good deal I found and wanted her to come take a look. Upon her arrival we immediately went for a test drive. During the drive, my girlfriend asked Greg if had heated seats, Greg responded with “yes”(lie #2)

Based on the information Greg provided, we were ready to move forward with the application process.

She starts her application process around 4:30 and we don’t get into the finance office until 7:50.

After finance Greg put on both front and rear license plate and ROS sticker in the dash. Shook our heads and then tanked us for our business. I then asked Greg if this vehicle had a connected app that can do remote features, he said “oh man, I completely forgot about that” and proceeds to help pair the app, this took about 10 minutes.

The next morning my girlfriend starts her commute and has trouble looking for the heated seats buttons Greg said were there. We couldn’t find them so I called into the dealership and was connected the Kristen.

Kristen was very communicative and in a time of frustration she listened. After her telling me that the salesman gave her a conflicting story, she told me she needed to look further into this and would call back.

When she called back, she spoke with my Girlfriend and offered her to add a heated seat(probably not OEM) and we would have to split the difference.

This is the first time my girlfriend was able to purchase a brand new car, she gets lied to and an unacceptable solution to a problem Greg created.

Kristen told my girlfriend that she wouldn’t be in the office the next 3 days and that Sunny isn’t back in until Thursday.

We let Kristen know Wednesday evening that we were bringing the vehicle back to the dealership and left it there. Manager on duty didn’t want anything to do with me once he heard about the issue and told me it was a problem for someone else to handle.

On my way out of the dealership, I warned the clients Greg was with to double check their car and make sure it had the features he mentioned.

Thursday morning, Kristen says that she is no longer involved in the process and is removing herself because we dropped off the car.

I will be speaking with sunny and will share the outcome of the conversation here.

My problem: we were lied to about a silly heated seat no MSRP sticker in the car. called Greg to discuss issues and he immediately deflected and put it back on me...

READ IF YOU PLAN TO BUY A NEW CAR!!!!We went to the Toyota dealership in Stevens Creek intending to buy a new car. We were interested in a specific gasoline model, but unfortunately, they only had hybrids available. From the very beginning, it was clear that the salesperson wasn’t interested in us at all — he completely lost interest and immediately started showing us used cars, as if trying to get rid of something unwanted.

We noticed a 2023 Honda Accord with only 7,000 miles on it. The price was suspiciously low, especially compared to older models. When we asked why this car was so cheap, the salesperson froze, started stammering, seemed nervous, and then abruptly said that the car was supposedly on a “discount for a couple of days.” Spoiler: there was actually no discount.

During the test drive, the situation got even worse. The salesperson didn’t answer any of our questions, often ignored us, and said he didn’t understand or hear us, even though we were sitting right next to him in the car. He was pretending watching something outside while I drive. When we tried to connect the Bluetooth (it was not working well) and asked for help, he became irritated, nervous, and clearly wanted to get rid of us as quickly as possible.

We started negotiating the price of the car and asking clarifying questions, but he kept insisting that the car was on a “discount for a couple of days.” LOL

The whole process left an extremely unpleasant impression. The salesperson couldn’t calmly answer simple questions, froze, got nervous, and tried to rush us out of the dealership. We felt uncomfortable, frustrated, and disappointed.

In the end, we left the dealership without buying anything but later found another dealership with excellent service, where everything was explained in detail, and we were helped with our car choice. This experience clearly showed how important it is to be cautious when dealing with salespeople who are unprofessional, ignore questions, and behave irritably. Based on this experience, I do not recommend the Toyota dealership in Stevens Creek. Please avoid...

I have been a customer for over 20 years. Today, I went to get parts. Steffen, who was working behind the counter, did not even say hello when I said hello. I gave him a part number; he asked me for it twice more, each time with a bad attitude. On the third time, he had a part number printed and went to pick up the part. And said that the price would be $98. I told him that it was only $39 online. Finally, he gave me the online price. I thanked him three times. He started shaking his head; he never said anything. He charged my credit card; I only received a credit card transaction receipt. I asked him for an invoice, but he refused. I've never been to a dealership parts department that didn't provide an invoice showing the part number. I asked again for an invoice; he said that the receipt was my invoice. I said it was only a credit card receipt. I asked his name and thanked him, and he shook his head. Right after I left the dealership, I started calling the parts manager for almost 30 minutes. The receptionist kept transferring me to his voicemail. Finally, he called me back with his store manager on the phone. They said they were told that an invoice should have been given. It was too late because I had already left. The parts department said I needed to go back to get the invoice or that they would email it to me. I said I would complain to the Better Business Bureau and that I needed to know they would address this with the employee. They said I wouldn't receive any phone calls regarding this matter. Both of them hung up on me after I said I would file a complaint. Horobole customer service and I am so sorry who's running this company training his employee horrible customer...