BiBi Bakery & Cafe — Restaurant in San Jose

Wedding cake review! I have been going to Bijan Bakery for years and so it was a no-brainer to work with them for my wedding cake! While I was initially a bit nervous because we usually only get sheet cakes and slices of cake from Bijan, Kim and her team absolutely delivered in terms of final product and customer service. I was planning a wedding from across the country and communication with her was very smooth! It was primarily by text. Of note, I was able to come into the shop for cake tasting.

First of all, I was a COVID bride with my wedding initially planned for Labor Day of 2020. When I let Kim know I had to reschedule to June of 2021, she gave me no pushback at all and said she would be ready when the time came for me to get married! I felt very lucky as many other COVID couples lost deposits when they told vendors they needed to reschedule. When the time finally came, we had to downsize our wedding size due to restrictions. Again, Kim was flexible and understood that we wanted a smaller cake than we originally discussed. When I insisted that I wanted to use a wooden cake stand to match my venue decor, she told me to bring it on in to the bakery and that she would make sure it happened. When I was stressed about when the cake should arrive since it was an outdoor venue, Kim was the one who reminded me that she was the expert and that she would take care of everything so that I could just focus on being a bride that day.

Fast forward to the wedding day, Kim was right in that I had nothing to worry about. The cake was absolutely STUNNING and exactly what I had showed her that I had wanted. I wanted to make sure the florals used matched my flowers so I bought flowers from my florist. Kim came early to the venue to hand place the flowers on the wedding cake for me. My guests were wow'd by the aesthetic of the cake. Most importantly for my husband and me, people ate every single piece and were asking for seconds, which never happens at weddings!! In fact, our coordinator had to save a few slices for my husband and me. The cake was so light and each layer was a different delicious flavor - passionfruit, tiramisu, and pistachio (with real crushed nuts). My only wish is that I ordered an even larger cake so I could've had two slices too!

I have included two iPhone photos that I got of the wedding cake and plan to include professional ones from my photographer when those photos come back!

Thank you Kim and her team! I cannot wait to have more milestones commemorated with cakes from...

This day was a very special day for my wife, we went out to celebrate all day and I completely forgot about the cake. I bought it at another bakery a long time ago but they closed too early so we found this bakery and since then on every birthday we buy our cakes at this bakery. We are 5 in the family so that day I called my friend who lives near the bakery we made a video call to choose the cake but unfortunately when cutting the cake my wife's brother-in-law got a hair on the cake the next day I returned to the store With the receipt and a photo I also had the slice of cake but I didn't want to take it inside the store so as not to cause a scandal I was expecting an apology and I just wanted to let them know what had happened and to be very careful with the preparation but they offered me a dessert , another smaller cake or a 50% credit and they wanted the cake back but I told them when we served that piece of cake we had already eaten a good part of the cake because we are not going to deny that the cakes are delicious and I was not going to stop buying in the store but when I received the stupid treatment they gave me when I tried to let them know what had happened, I didn't like it and it bothered me and I left the store, I talked to my friend and told him that I didn't want to talk about all this about them. If he could come back and let them know and we went the next day and no one could do anything they said we should call the manager they gave us his number my friend called him I put it out loud and he told him that I had been in the store the day before and that They offered me everything up to a refund or full credit for the purchase, something totally different from what they told me and I told my friend to hang up the call and many days have passed, I haven't had time for this but here it is I wanted to do things were fine but instead they might have even thought that I could have done that so they could return my money but they were wrong about me because I'm not that kind of person so there they have to do well in their business but I'm not coming back to buy them a...

I don't know when change of ownership occurred but the customer service has taken a level up and is much better now. People there were friendlier, kinder, humbler and more attentive. The lady even asked my opinion of my latte. It felt nice to be valued. Comparing to the grumpiness, offensiveness, and carelessness in the former Bijan's reign, this is definitely a fresh start and I hope they'll keep up the good work. Great service aside, the first pastry I tried, after being absent for many years (I didn't go because of the above-said store-wide Bijan attitude), was not as expected. I've never tasted a Napoleon cake as gross, stale as this one, instead of inserting cream between sheet, they used gooey custard, yuck, it tasted like sticky gello. The pastry sheet was soft and flaky in texture, not the way I like. I like the one at Sheng Kee that has harder, crispier shell with thin layered cream in between. I wasn't sure if the cake was fresh either. For almost $7, it was a disappointment. Overall I didn't like the pastry. The love latte the lady made was quite good. One problem I noticed was there was no pricing in the beverages. Kinda a bummer 'cause they can charge whatever, and I want to know the price before ordering. Hopefully they'd set up a pricing board soon, things felt a bit temporary right now. They still sell Persian cookies and pastries. The nature of the Persian pastry is that the product is dry, flaky and less creamy, not the style I like. They probably should continue to offer French style pastries. The shop also appeared to be a bit messy and chaotic, not a place...