Ross Dress for Less — Local services in San Juan Capistrano

I’ve been to this location a few times. I’m giving it a 3 star because out of the handful of times I’ve come here, I’ve only had (2) bad experiences. The 1st- my daughter got cut by a piece of glass that was in clothing. The second happened tonight- we went into the store with all three of our kids. My husband was casually walking around trying to keep out 1 1/2 year old entertained while I looked at rugs. My son had a lollipop and he dropped it. My husband grabbed my son to go look for someone to assist him in getting it cleaned up, but before my husband could even take two steps away from the toddler accident, he was harassed by a worker. (I’ll leave the name out). She very rudely said to my husband “uhm excuse me you can clean that up!” I can’t make this stuff up, people! My husband said “okay well can you get me a broom?” She said “yes wait here and I’ll get you one so you can clean up your mess!”. Left my husband to literally WAIT, brought him back the broom and insisted he needed to clean it once again. (We are totally okay with cleaning up after our children, but the way she handled this situation was so uncalled for.) anyother store, would most likely deman that THEY would clean it up, as a liability. Instead my husband cleaned up a lollipop break with Ross’s broom. She then went over and gossiped with her coworkers and didn’t get the manager like my husband had asked for. I had to break up her gossip train and ask to speak to the manager again. Upon the manager coming, the MANAGER stopped to hear the girls story first and then came to us. I let the manager know what was going on and the first girl we had the broom issue with, started yelling at me from down the isle! At that point we just left. I left a cart full. I will never be returning to that...

Every time I go here they have such cool stuff I just can't find my size but last time I went I asked you have any sweatshirts and they didn't have any for men there's always a first for something but I give it to Stars just because I'm constantly finding cool stuff but he just doesn't work it's so difficult actually find it the line 2 is very long most the time I buy something I almost don't want to wait in line to get it I've waited in that line for 15 minutes before so expect to wait but that's what you got to do for a good deal and man do they have some amazing deals but don't you agree with me isn't that a joke you go to a clothing store for clothes especially in the men's section for sweatshirt and there's none come on someone drop the ball that's why you're getting two stars get it together guys they do have a bathroom you can use you...

Extremely rude employee Jasmin - I had been in line with my mother and daughter and ran to grab a different size shoe - came back with it to the counter and she told me to go stand in the back of the line again because it's "like cutting"?? We'd already stood in line - she proceeded to argue with us and tell us we were wrong and refused to let me purchase my items unless my mom bought them since she was already in the process of paying. If I wasn't here from out of town and didn't need the shoes so badly, I would have said "forget it" and given my business to a store with actual customer service and employees who don't look to cause a problem for no reason. Won't shop...