LU by Lolita — Local services in San Juan

Do not buy anything from this store. This business is unfair, unethical and abusive. While in PR there were strict COVID enforcement this store did not have an open dressing room. They told me to buy it instead and exchange it if it didn’t work. I did so. When I came back to exchange it a Medium for a Large. The Large and Medium were exactly the same size. How it’s that possible? They said there was nothing they could do and they would issue me a store credit. That would expire in 90days. Keep in mind I don’t live in PR. There were no other options. UNACCEPTABLE. Do not bother. Their clothes are not good quality anyways and sizes are a catch. I’m filling a formal complaint with the customer...

He comprado un traje este domingo largo me cancelaron la actividad y la tienda no me quiere dar un crédito por qué en su política de devolución todo es a favor de la tienda, si te regalan algo no lo puedes devolver, todo de brillo, color de temporada, yo no quiero que me devuelvan el dinero solo quiero un crédito para utilizarlo en la tienda, no fueron 50 dólares el traje me salió en 189.00 más el ivu, soy clienta de ellos desde hace años y ahora me doy cuenta que el cliente siempre pierde. Última vez que compro en esa tienda. No compren ahí el gerente nunca quiere hablar por teléfono y lleva dos días que...

Bought my graduation dress from here and it is super cheap and poor quality. We had to resolve the day of it because the zipper broke; it was a brand new dress and cost $100. Not buying...