Peninsula Gymnastics — Local services in San Mateo

I've been here for drop-in classes for my 4 yr olds maybe 4-6 times, and every time, I've been on the receiving end of rude and/or condescending behavior from the coaches and/or staff. They seem to do well in competitions, and the coaches seem like they're probably real professional/retired gymnasts, so they know the technical stuff, which is why I kept coming back, but man, if you want a remotely pleasant experience, avoid this place. The last straw was today when the receptionist lied to my face and insisted on escalating it into full blown argument when I called her out on it. Let it go, lady. Never going back.

EDIT: I see no way to reply to the owner's response, so see below: If it's so important that everyone check in, then make sure your receptionist is at the desk. I suspect this is why she insisted on lying to me about being there - because she'd get in trouble if she wasn't. I'm so glad you have it on surveillance - please check why she wasn't at the desk when I arrived.

I am very aware of the need to check in because that was the reason for a previous instance of very rude behavior. I was walking my kids over to the cubbies so they could start taking their shoes off while I checked in because there was already another parent at the desk, when I was chased down and told that wasn't allowed. I had to make my kids wait with me at the desk while I waited in line to check in. Really?

PLUS, this is all completely beside the point. I am not complaining about the checkin procedure. I'm complaining about the complete rudeness of your receptionist yesterday, and other staff previously. An employee does not repeatedly call a customer a liar. You apologize and move on, regardless of who is right or wrong. Your response here is another example of what I'm talking about. A professional APOLOGIZES AND MOVES ON. You do not continually insist that the customer is in the wrong. That is how you lose that customer. You have still not apologized for your staff's behavior.

A quick look at your Yelp page shows me that this is not an isolated incident. Many people have experienced rude behavior. With so many gym options nearby, especially through Pearachute, I have ZERO reason to give you all...

If you want an instructor like Matthew, who is short tempered, will grab your kids by their arms without verbal warning or instruction and to be condescending. Go ahead and sign up here. You have been warned.

To owners response I can also post video footage of physical grabbing of your manager. BBB will be contacted and no my child did not spit or push. I really have every legal right to pursue and prosecute this manner since you want to fester the situation. Also all to negative reviews seem to fit the description of your abusive instructors including a child who broke an arm. If you were a business of worthy you would be working on improving customer satisfaction. I’ll allow you to review the abuse for your reference.

Also your response shows what scum of a business owner you are by your exaggerated lies. Your hostility, alone, shows other customers why their children shouldn’t be trusted by your “rude” staff. Re read your past reviews. Proof is in the pudding. No attorney will take to case.

If you had any business sense, you would be working this out with me to make this better, you’re a business in...

My kids went to one of their camps and overall they were pretty happy with it.

I don't know why so many posts are worried about Parking. At worst you walk a few feet and there was plenty of street parking.

My only concern was how they handled allergy medication. At drop-off I let them know that my son had his EpiPen and some benadryl in his bag in case of emergencies. I assumed a responsible adult would hold onto it in case it was needed but they just left it in his bag in the cubby. This seems highly irresponsible to me. He's 6 and wouldn't know how to use the medicine if he had an emergency. If you are going to have a full day camp you need a better policy and training for staff on handling medical issues. On average at least one kid per class will have an EpiPen. Please train your staff on them. I debated leaving him when I observed that was how they handled, or rather didn't handle a child...