Gold Rush Jewelers - San Rafael — Local services in San Rafael

I’ve never been as disrespected and dismissed as I was when I went to Gold Rush Jewelers. I brought my engagement ring here the day after my fiancé proposed to have it resized as it was to large. I dropped it off and payed (around $90) as soon as they opened and was told to come back at 4:00 to pick it up. Great. I show up at four and am given back my ring. As I’m walking back to my truck I realize a diamond is missing! I immediately walk back inside and show who I soon find out is the manager. This woman was beyond rude. She takes the ring from me, sees where the missing diamond should be and just shrugs stating “it must have fallen out while being cleaned” she then says she’ll keep the ring and have her “master jeweler” find and put the diamond back in, and to again return the next day at four to pick up the ring. Not once did she acknowledge or apologize for there mistake. So the next day I come back to pick up the ring and when I arrive home I realize something about it is not right, the side they “repaired” does not match the undamaged side. I bring the ring to Deleuse Jewelers in fairfax and he confirms that they put the WRONG SIZE DIAMOND IN! The diamond they put in was significantly smaller than the diamond they lost! He also says that the way they “repaired it” caused so much damage the ring will likely never look the same again! So now I return to Gold Rush for a third time, to have to deal with the same manager who again takes the ring from me saying she will fix it and to return at four. When I return, I ask how the wrong diamond put in there. She says because it was the only diamond in the cleaner her “master jeweler” just assumed it was the missing diamond from my ring and shoved it back in there. As I’m asking her questions and inspecting my ring she is being beyond rude and dismissive stating that the ring is fine and in fact “better than when I originally brought it to her to be resized”. All in all i payed Gold Rush Jewelry $90 to treat me with no respect and to destroy my engagement ring. If you care about being treated like a human being and don’t want your jewelry permanently damaged i would suggest...

I have had watch batteries replaced many times over my life and this experience has never ever happened to me before. I brought my TAG WATERPROOF watch to 200 meters in for a battery change. I was asked if I would like to have it sent out to be waterproof tested. Of course there is an extra charge for this. My response was absolutely a yes. Being that I have never gone diving and rarely go in a pool, I felt that I needed that extra guarantee anyway for piece of mind. It took 6 weeks to get the watch back but that was not a problem. I do however live on the east coast. I went in a swimming pool when I returned home in a few weeks with the watch on and didn’t even get my hair wet, but when I came out, the watch was fogged over and no longer running. Within two days, the face and hands were corroded. It was now the beginning of COVID and I wasn’t going to the post office, let alone back to California. I called and spoke to the owner of the store and sent him an email. He said when I bring it in , it will be fixed. The watch sat for a year. At first they said they were not responsible for waterproofing. If they claim they are not responsible, they shouldn’t be doing it or charging for it. They did however take the watch in and work on it. I asked them to send me a picture of the watch before they sent it back so I can see that it was done correctly. The picture was from so far away, I could hardly tell it was my watch. I did notice after enlarging the photo that all the hands were not replaced. Again I asked for a close up picture. It never came. They said they were too busy. Eventually the battery, hands and O rings were changed but not the corroded face. Again they claim they are not responsible. This is not acceptable to me. Who knows how long this watch will run. I would not bring any other items I own to a place like this that does not stand behind their work. This was not a cheap watch. Thank god I didn’t bring them my Reverso by Jaeger LeCoultre worth...

What a joke this place is… Sold them a couple gold pieces a few months ago to some nicer people, so I know how they work. Today I walk in and the lady wouldn’t even let me pull my pieces out “if I didn’t know the value”. Right after i just told her I just grabbed them from my appraiser. Didn’t even ask to the weigh the pieces after I told her I was willing to take the raw gold value even though there was a few diamonds in the pieces. Kept trying to prove her point of who they were instead of helping me. Then had the audacity to tell me to look into consignment. Ive dealt with multiple appraisers and real diamond wholesalers and Ive never been so disregarded as a customer. Maybe cause of my appearance but the lady kept trying to shut me down even though I had a few thousand dollars worth of gold with me. Do not come here unless you look like your typical Marin Mom or if you wanna be told they wont even look at something with stones in it. I just walked out and shook my head. I would...