Nomad Body Piercing — Local services in San Rafael

I really REALLY want to like and support this place but in the end it's been a bit of a disaster. There is one female piercer who is absolutely AWESOME and she gets the only star I'm willing to give this place.

The rest of the staff are completely rude, arrogant, and simply cannot be bothered to help you. I've been there about six times and each time they've been super rude. The lost my driver's license and refused to even apologize or even sympathize.y daughter got both her nose and ears pierced there. They gave her TERRIBLE healing advice which was no big deal because I have much experience with piercings (and also nurse so know very well how to heal wounds) and I got her properly healed. But, one of my daughter's pals was pierced there (nose) and they gave her such bad advice she just has to let the piercing close and when she called to tell them how infected it was they scolded her for not taking care of it. She did EXACTLY what they told her to do. She got it pierced by the again and it again got infected. This time I told them what to do and it's now properly healed. Each times we've been there we walk in and are treated like we are vermin rather than valued customers.

A few weeks ago I called to get Jewelry and they told me they were out. I lost the jewelry in my nose and really needed a replacement. They said they'd take my name and call me. THey never called. I tried to stop by during their advertised hours of operation (twice) and they were closed. I finally caught them open and they were STILL out of jewelry. And I got treated like dirt. They KNOW me. I've been there a ton and I've sadly referred business to them and those people also had bad experiences. The dude at the counter put my name on a list and promised he would call me. It's a week later and I've still not received a call. The dude at the counter gave me some lame line about how there was a piercing show in Nevada and all the jewelry was caught up there. I called four other shops and they all said, "uh, no, we've got plenty of jewelry."

So, I'm done with them and will take my business to the East Bay. I really wanted this place to be awesome and they're just not. Oh - when I got my nose jewelry changed out there, I took my nostril screw out by myself and the guy yelled at me for "spreading germs." (I'm nurse, recall, and the first thing I did when I walked in was to use the hand sanitizer before I removed the screw)

So, save yourself the trouble and go to the East Bay to Industrial. They ROCK. They're at Dwight and Telegraph and they're super nice, very professional, and crazy clean and never out of stock...

When I got to Nomad Body Piercing, I was very surprised about how professional everyone was, it was a pleasant surprise. This place was very clean, organized, and fun with the artwork they have on the walls. It felt like I walked into a whole other world when I walked in. I got Matt as my piecer and he was supper nice, patient, and caring. He took his time with explaining the sterilizing processes of the earrings, very accommodating to me being in a wheelchair/made it work with the room space, explained every step when piercing my ears, went over aftercare and answered all my questions throughout. I felt welcomed the whole time that I was there and felt very welcomed to come back to make an appointment to help change out earring after the allowed timeframe, and to call and ask questions if need be. I can’t judge the quality of the jewelry as they were able to use my own, but I loved that they had plenty of options in different metals as well. I would definitely love to go back and buy a pair from there to support a local business. Overall this was an incredible experience and would go back and do it all over-again if I had to (hopefully I don’t...

I would have to say that was the most uncomfortable experience for me , as soon as I walked it I was barley greeted . I’ve never felt so unwelcome into a place . I get San Rafael is a predominantly white Neighborhood and I felt that when I walked in, when I opened the door the first person I see is an older woman who looked disgusted to see me walk in the door I received the driest hello with a up and down look like why are you here . An there was a another reception with Curley hair didn’t even acknowledge me but when a caucasian woman an her son walked in it’s warmth . I came in because I needed help replacing a nose ring and the piercer wasn’t rude but you can tell he didn’t want to do his job an checked to see if my piercing was open barely did anything an so ohh it’s closed so I just left , an I went to a piercer by my home and he literally did the same thing an my hole was still Open and he put a new ring in no problem . So I will never be back I don’t recommend this place to anyone of color because they will...