Sandpoint Flooring Outlet — Local services in Sandpoint

Meh. There was a very obvious lack of communication between Sandpoint Flooring/Carpet One and the installers. After choosing the flooring (I had purchased the same type a few months back) , the wrong color was delivered. To their credit, Carpet One remedied that immediately. But when installation finally happened, the installers did not seem to be aware that I wanted it installed on the diagonal. I had informed Carli at Carpet One of that fact, and ordered extra material. But the installers whined about it, and argued, and I had to reiterate that is what I had decided. Then the trimwork; the installers insisted that my existing trim work "looked terrible" and I needed to go buy some new trim work. So, I did, they said it wasn't so expensive, but in reality it was about another $300. And while they installed, they set my houseplants on the back deck. Usually no problem, except it was about 100 degrees that day. Seriously? Just ask me where I want to set them. Too late, the fern is dead and some are recuperating. Its just a little thing, I know. But I won't use Carpet One or their installers again. I know its a very busy time of year, and there's lots of work to do, but professionalism and communication...

Kudos to our floor installation team! It all began with Chris & Michelle who shared their great sense of humor & knowledge of product & process to get everything set for our new floor. We can't say enough about Joe, Terry, Joseph & Andrew - excellent customer service & a job well done!! Highly recommend Sandpoint Flooring...

My husband and I have worked with Sandpoint Flooring Outlet several times. Our first experience was great, but our most recent experience was somewhat disappointing. Communication was not ideal, and we had to change our plans and timeline to make it work. Customer service and communication was a...