Heritage Theaters — Local services in Sandwich

Where do I even start? The manager is OBNOXIOUS & treats the staff horribly which is very uncomfortable to watch...which I assume is why the staff really isn't in the best mood. It takes forever to get any food if it needs preparing (even if it isn't busy),on one visit the young man taking tickets was completely rude because he didn't like a t-shirt I was wearing (I think he assumed it was in reference to something political..it wasnt) I've been told I could go in to the movie on 3 seperate occasions only to see that the theatre had yet to be cleaned from the previous movies showing & only once did someone actually come in to clean it,but it was in the middle of the previews so it was a little annoying...another time I was in there & left my phone by accident,I called them to let them know immediately but was told it wasnt there (even though my phone tracker stated it was) eventually they said it was there (only after I said it was tracked) & I was able to retrieve it & again they were unpleasant,I guess someone thought they could keep it. And lastly many times the movie is put on blast,the sound is so loud it's uncomfortable to the ears....so all in all I am extremely unhappy with the whole of my experiences in this theater,I wish it could be fixed because it is a nice sized theatre with comfortable seats and a lot of leg room & a good variety of ways & it's a shame that a nice venue gets ruined in...

The theater is quiet when you walk in. Even for busy showings (though I prefer the late ones) you find the mood subdued in a way you can't quite place. It's not uncomfortable it's... somewhere between clinical and religious. The staff is quiet and courteous as you pay for your predictably priced tickets and concessions.

The lobby itself is usually bare of the oversized cardboard standees one associates with such places. The carpet is a green out of time. Sometimes someone will be there to take your ticket. Often not.

Moving to th theaters you pass through a single long offwhite hallway lit by particularly yellowing incandescents. There are no marquees advertising what's playing, instead the current film is printed out on 8.5x11 paper tucked in a plastic sleeve and taped to the door.

The seating is usually clean, with a prepreview slideshow of ads from local businesses, charming in their amateurish graphic design. The sound is mostly good, save for the occasional bellow of the HVAC system.

It's a theater for people who don't have many options and are okay with that. Looking for a cinema experience somewhere between pilgrimage and therapy session. There's a sense that the theater and you both know you're the best either one of you is going to do, and that that might be...

Once you get into the theater it's a nice experience. The auditorium will be stadium seating... so you are far less apt to be blocked or bothered by people in front of you... unless they are still on their (&**^#%& phones.

The other part of the operation is altogether different. The people selling tickets tend to be pretty nice but the people we've had lately seemed like they'd rather be somewhere else.

The snack bar is a joke. First, the prices on the menu make you think you're in Manhattan. Everything is sky-high expensive. That MIGHT be ok if the food were acceptable. We don't buy candy there any more as it tends to be stale (perhaps if it were more reasonably priced it would turn faster!!??). And the popcorn is atrocious. It comes in giant bags that get poured into a front display case. Which assures that it is right around room temperature when you get it. In case that's too warm for your tastes, be sure to ask for "butter" -- in reality an artificial, butter-like substitute that they stingily dole out like it's platinum. But the good news is the super-enormous popcorn for a sky-high price comes with free refills. Just in case you can get enough of a...