Jolley's Sandy Compounding Pharmacy — Local services in Sandy

I wish I had a good review. I recently filled a compounded prescription through Jolley's in Sandy. I have amazing pharmacy benefits and had reached my yearly out of pocket deductible. When I filled this prescription, I was told that a portion of the prescription price was "not covered" by my insurance so I was charged an additional amount. When I received the explanation of benefits from my insurance, I was confused by the amount billed as it was very different that what Jolley's told me the cost of the medication was. I contacted my insurance carrier and was told that the compounding fee was DEFINITELY 100% covered and they weren't sure why I was charged an additional amount. I asked that they contact Jolley's. My insurance company was told by Jolley's that Jolley's didn't agree with the contracted amount (it was too low), so they passed the amount not covered onto the customer. My insurance suggested that if Jolley's did not agree with the contacted amount, they needed to renegotiate with the insurance carrier, not penalize the customer. Telling me that my insurance company "did not cover" this compounded prescription was deceptive. Jolley's billed my insurance company the FULL amount, which DID NOT include the amount they required me to pay at the time I picked up my prescription -- which I feel was also very deceptive. After talking with the Jolley's pharmacist, I was told that because Jolley's is a "small community pharmacy" they can't always accept the contract price given by the insurance companies. If that is the case, just tell me, the customer -- don't tell me that my insurance company does not cover the expense of my medications. I guess I'll have to find another compounding pharmacy -- I used Jolley's Sandy because they are in my neighborhood. So much for honest...

I hate to write negative reviews but my experience with Jolley’s was really horrible. They have done okay in the past but this time was a huge disappointment. I had a prescription called in on Monday needing it for Thursday. I work 8-6 M-W seeing patients in a dental office so I don’t get a lunch break or have any flexibility between patients. The pharmacy called me and asked me to call them back. I tried several times but their hours are 9-6 so it makes it hard when our work hours are the same so my calls came in after they were already closed with no way to leave a message or anything. I did finally get through on Thursday morning when they opened. They could not get my prescription filled for me on time even though I gave them 4 days to fill it, because I hadn’t called them back. I called several times before and after my work day started and there wasn’t any way to leave a message to get a new script filled. This was extremely frustrating to me. When I called Thursday morning right when they opened, they said they could get it done 30 minutes after my spa appointment started. I asked if I could pay more to have the order rushed to be filled 30 minutes earlier and the technician I was speaking to didn’t even go ask. She rudely said, “Nope, we can’t help you because you didn’t call us back. We can’t get it done.” I work in health care and I would never treat a patient this way. It was very upsetting. Thankfully I called around and found Brighton pharmacy could fill the prescription within the hour so my numbing cream would be ready for me to pick up an hour before my procedure. Jolley’s has lost my business and Brighton has gained a loyal customer! Thank...

Be aware of the automatic refills and delivery without insurance. Every month they kept refilling and charging my card on file about a week earlier each time for my senior dog. I thought it was more convenient especially for a working mom and it was nice so I didn't have to worry about running out, however I informed them she might not be around much longer so I wanted to go on a month to month basis, unfortunately she passed over the holiday weekend and before I got a chance to cancel it they sent it and charged my card 9 days earlier then needed so I was left with a month and a half of medication I no longer needed(which I just left in their Rx dumping station) and a hefty charge they would not refund. I was disappointed that they wouldn't refund an unopened bag of a delivery I didn't even touch with the receipt still attached I tried to take back the next day and I understand that they can't take back medication however it's not my fault they sent it so early that I didn't even get a chance to cancel it. I'm sure this situation would've been completely different if I had insurance for my dog because they don't usually cover early refills but since it was Self Pay they didn't seem to care how early they refilled and charged my card on file. I will not be going back due to this situation, and I will definitely be informing as many people I know since I work in the Healthcare industry and I believe customer service is very important and trumpts over gifts and treats in...