Fred Anderson Toyota of Sanford — Local services in Sanford

I could not possibly be more satisfied with my experience at Fred Anderson Toyota of Sanford. I purchased a 2014 Toyota Corolla LE Premium on 4/25/18. First, I will say that my demonstration drive was highly enjoyable. I learned a lot about the vehicle, and there was no pressure whatsoever to buy. I have never purchased a Toyota, so I had a lot to learn about the features and benefits of the vehicle I was driving. When it came to negotiation, the process was a breeze and was very reasonable and comfortable. One day after taking delivery of the vehicle, my Entune model 100150 multimedia system with navigation unfortunately stopped functioning. As the vehicle was out of its manufacturer's warranty and it had not qualified for an extended service contract with its nearly 90,000 miles, the dealer was technically under no legal obligation to repair or replace the head unit. This is where Fred Anderson Toyota of Sanford truly set themselves apart from every other dealer I've dealt with. Working collaboratively with my sales person Jonathan Nyquist, the store's General Sales Manager Charles Ellis, and their Finance Director Jason Bell, we reached an excellent solution. The team agreed that the dealership would split the cost of a brand new radio with me. The job was $1,000, and I did not have the $500 in cash to pay at the time for my half of the job. Jason in finance was able to negotiate with my lender to have my half of the radio replacement added to my financing, which only increased my payment by a couple of dollars. The team in the parts and service department also exceeded my expectations. My new radio was coming from California, and we expected it to arrive in about 5 days. Only two days after the parts department ordered the unit, I received a call from Chan Coleman in the service department letting me know that I could come in immediately to have the radio installed! The installation took under one hour, and my radio is now functioning perfectly. About one week after I purchased my vehicle, I received a mystery package in the mail from the dealership. The package contained two Fred Anderson Toyota of Sanford coffee mugs and two bags of delicious cookie cups! The company was even so kind as to include the recipe for the delicacies they sent, and I'll certainly be baking them in the future. I cannot thank the team at Fred Anderson Toyota of Sanford enough for their hard work and dedication. This dealership has raised the bar for the entire industry. I highly recommend Jonathan Nyquist as a sales representative if you are in the market for a new or pre-owned vehicle. I also had very positive interactions with Robert Jordan and Johnathan Whitfield in sales, going on very enjoyable test drives with each of them. Thank you to Shannon Jones in the Internet Department for providing information on availability over the phone prior to my visit to the lot! I was treated with the highest level of professionalism and respect every step of the way by each member of the team at Fred Anderson Toyota of Sanford. It is clear that this automotive group is dedicated to achieving the highest level of customer satisfaction and retention, and I absolutely plan to do business with them...

I recently visited Fred Anderson Toyota of Sanford due to unexpected mechanical issues with my current vehicle. I had been in touch with an internet sales agent prior to my visit, and while I was initially open to various options, I was leaning toward purchasing a Toyota—specifically a Grand Highlander.

Unfortunately, my experience at the dealership was disappointing from the very beginning. The initial attitude and first impression were far from welcoming. I was introduced to a sales representative named Ron by an employee named Adam. During the introduction, I was referred to in a rather dismissive manner, with remarks implying that I wouldn’t be interested in certain trims and using terms like “low-key,” which I found unprofessional and inappropriate, especially in front of a customer. This type of language immediately raised red flags and made me question the dealership’s approach to customer service.

It was also concerning to witness what felt like stereotypical assumptions being made about my buying intentions. While I cannot definitively say whether it was racial profiling, the overall tone and behavior were uncomfortable and left me feeling disrespected and undervalued as a customer.

In addition, the dealership attempted to include approximately $2,000 worth of unnecessary add-ons—such as all-weather mats, tint, and wheel locks—many of which were either redundant (already included in the vehicle’s specifications) or of no use to me. This appeared to be a deliberate attempt to inflate the price with dealer-added accessories, which is both misleading and frustrating. It felt more like an effort to maximize dealership profit rather than provide a fair deal to the customer.

Moreover, the communication during the process was lacking. I was repeatedly told “we’re looking into it” with no real updates or follow-through. This further solidified my decision not to proceed with any purchase at this location.

Fortunately, I was able to find the vehicle I wanted—a Grand Highlander Limited with the XP package—at another dealership. Their staff was professional, transparent, and genuinely interested in helping the customer, which is exactly the kind of experience all buyers deserve.

I hope this feedback encourages the owners to revisit their approach to customer engagement and take steps to improve the experience for...

Update: Brian called me this morning and made things right. He was very apologetic and said there was no excuse for no call backs. Thank you for restoring my faith in Fred Anderson’s Brian. I have fixed my review to 5 stars just based off how quickly Brian resolved the issue once he became aware. The 5 star is for Brian being a 5 star employee, I wish I had spoken with him sooner.

I moved out of the area about a month ago, went in for an oil change and rear differential fluid change before the move just to be safe. I’ve used them before and have been pleased. Right before I left I noticed my rear differential had a drip. Instead of having my friend follow me in the truck I called and rented a car haul trailer to tow my truck behind my U-Haul. Called Fred Anderson’s of Sanford on the way and explained the situation, they said to take it into the dealership where I was moving and get it checked out. Earliest appointment I could get at Modern Toyota of Boone was a few weeks later. Brought into Modern and they found the drain plug on my rear end was loose and the fluid didn’t appear to be changed. Fred Anderson’s Service was closed that day, I needed my truck back, so I paid Modern Toyota of Boone to fix the mistake. Called Fred Anderson’s the next day and was promised to be reimbursed for the bill. I was given an email address to send my paperwork to and did. I’ve called 3 times to confirm the email was received and to check on getting my money back for a service not performed properly and could have destroyed the rear end on my truck. Allegedly a message was left all three times for a call back from my service advisor. No call back, no refund yet. It’s been over a week and a half.

I love my Toyota Truck, but its shame to pay dealership prices for services and when a mistake is made they ghost you.

Fred Anderson’s of Sanford, don’t comment back saying to give you call. You call me. I’ve left my name and number three times and I’m in your system from previous services. Check with your service department if they actually...