Paradise Towing & Recovery — Local services in Sanford

Unbelievable. Had a tow on my brand new 2023 Bolt. Very young Driver scratched my front end. I called the tow company immediately and I sent all of the photos of the damage to the representative. Candie promised me they would fix the damage multiple times through multiple conversations. Candie personally talked me out of going through my insurance by promising me they would fix it at their own repair shop. I am the fool in this scenario for taking their advice and passing on going through my insurance immediately. I take my vehicle up to them about a month after the incident and then the body shop guy named Donny refuses to fix it. He tells me it’s curb damage when I have cameras on my vehicle and I’ve never hit a curb. That’s the whole purpose of the cameras. He was not very nice about it either. “Well I’m just not gonna fix it.” I would like to see this guy in court but honestly lawyer fees are more these days then it would cost me to fix this little bit of damage. Buyer beware with this place. There are many services out there definitely do not choose this one! These people are trash and a stain on...

At approximately 6:35pm 3/31/19 i was in attendance at my fathers birthday "get together" at my grandmothers house in Apex off of Holly Springs Rd. My fathers friend had parked near the road where people usually park as there are no posted signs saying not to. when i was leaving i noticed a tow truck backing up to my fathers friends 4x4 Sileravdo and quickly informed him. He walked down to see why his truck was in the process of being towed.The driver had no answer for my dads friend except that he was looking for a 2500...CLEARLY the vehicle he was attempting to hook up and take away was NOT a 2500, but was going to take it anyway. However when he was confronted he drove away. It seemed REALLY shady to us all, thank goodness i saw this guy before my fathers friend was without his truck to get home and have to pay several hundred dollars to get it back over situation where he did NOTHING wrong! if this has happened to anyone else PLEASE take a moment and post your story. i have a feeling this is not the first time this company has towed or tried to tow a vehicle...

The amount of incompetent people who work here is insane. 10/10 would not recommend, they “fixed” my car but put a bad catalytic converter on then try to say it was good even though my check engine light kept coming on..now they are refusing to fix said damage even though it’s on warranty, I’ve been calling for 2 YEARS!! And keep getting excuses like some dude had Covid in the warehouse, then the employee that was “handling” my paperwork was apparently FIRED for “throwing stuff under the bus” as the man said on the phone…*NEW UPDATE I had to take my car to the actual dealership to get other problems fixed just to find out that the catalytic converter that paradise towing finally put on my car is a dud…doesn’t work that’s why I’m having other issues smh I left a bad review just to get a bad part on my car so they could save face smh 🤦‍♀️ NEVER AGAIN PARADISE NEVER AGAIN...