Can't say that I received honest work. I Paid to have 4 new tires mounted and balanced. I asked them to make sure they were balanced well. I even asked when they were putting the wheels back on my vehicle if they were all balanced well. I was assured that they were. Left the next day on a trip to Austin with my family. Had to stop at a discount tire in Fort Worth because my steering wheel was shaking so bad. They had me come out to the shop to show me that the tires were never balanced. They knew this for sure because the factory weights were still on the rims. This was my first set of tires since the vehicle was new. All the tires were out of balance by a large margin. It is impossible to just throw a New tire on a rim and not rebalance it. Existing weights should always be removed before spinning the tire to achieve balance. I called to confront the owner and he said his machine showed they were all balanced. This man lied to me, and cheated me out of my money. I had to pay him and then pay discount tire the next day. Take your vehicle to town if you are having new tires installed. Maybe use this guy if you need one patched in...
Read moreAfter being frustrated with increasing prices and decreasing customer service at other quick oil change businesses, I decided to give Gentle’s a try. Little did I know how much I was missing by not supporting this local mechanic shop from square one.
Took my 2020 Toyota Corolla in for an oil change. After a few minutes, the owner came and told me that he didn’t have the proper oil filter for my car. He said he had one that might work, but he didn’t want to potentially damage my vehicle.
At that moment I was sold….Gentle’s would always get my business….a mechanic who is an honest, fair priced, locally owned business. While they can’t service my Corolla, fortunately they are able to service our Sienna van. Service is always quick, fair priced, and high quality.
What’s even better is that they are located directly across from the library and city park, so we always take our kids with us for oil changes so they can get get some out-of-the-house fun while the van gets services.
If you have been on the fence about Gentle’s, take the leap and support this fantastic local business. You. Will. Not. Be....
Read moreCame in for a simple oil change. Never been here before but I gave them the sticker with the exact type of oil (synthetic) on it. After leaving and looking closer at my new sticker and receipt it showed they didn't put a synthetic blend in my car. I was a little upset because I was in a hurry but went back because they said they would fix it. When I returned the man argued with me that the sticker did not say synthetic. I asked him to see it and the corner with just the "syn" was ripped off and when I pointed it out he said oh it must have accidentally been ripped off. I KNOW that sticker was perfectly fine on my windshield and when it was given to him. The dishonesty will definitely make me never...
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