T&T Flowers and Gifts — Local services in Sanger

If you are like me and care about all the details you plan and want to trust your vendors to execute each item you pay for, then please DO NOT choose TandT Flowers and Gifts as your floral or rental vendor for your special day. Tammy and a member of her team were scheduled to arrive at the venue at 9 am to begin setting up. By 11:30, she still had not shown up or contacted my wedding planner or myself. My wedding planner was able to get a hold of Tammy via phone and found out she was not coming to help set up, and she was only sending an assistant. She assured us the assistant knew what she was doing and would set up fast. Tammy said the assistant would arrive by 12:30 pm. By 1:30 pm, no assistant had arrived. At 2:30 (2 hrs from the start of the ceremony), no one from Tammy’s team had arrived; instead, my caterer’s assistant showed up with half of what was on the quote. Tammy had a personal relationship with the owner of my catering company and had called the caterer to pick up my order. Tammy completely lied. Not only was everything over 5 hours late, but no one from Tammy’s team was there to help set anything up and half of the order was missing. We were missing greenery for all of our guest tables and fireplace mantle, a bouquet for one of my bridesmaids, all the tapered candles and candle sticks, gold votives for guest tables, and a very important sentimental part (piece of wheat to honor my grandpa) of the boutonnieres was not included at all. All of this totaled to over $900 of my order. My caterer’s assistant also did not know how to set anything up, although she did try to help where she could. I don’t know what I would’ve done without my wedding planner, her team, members of my bridal party, and my mom. They all dug through boxes of faux florals the venue had to find extra greenery to try and make certain places of the reception hall look at least presentable for the guests. They tore apart the bouquets in order to assemble the one that was missing. All of the candle vases that did arrive were dirty. Tammy and no one from her team did their job on wedding day, and clearly it didn’t matter to her that she did not deliver. When I contacted her after the wedding to explain how heartbreaking all of this was to me, that I had noticed every single detail missing, she said she was sorry for the stress but would not own up to the mistakes she and her team made or why she chose to use my caterer’s assistant as an employee. She did not explain why the wheat was missing. She said she had a team member quit on her, but she blamed the caterer for not delivering all the pieces. This didn’t make any sense to me, because the caterer is not one of her employees and the piece of wheat missing from the boutonnieres would have been something assembled beforehand. I kept wondering why Tammy never showed up herself instead to make sure the job was done. In her contract, Tammy states that she has to let the bride know about any changes in flower availability, and I was never notified of any change even though lots of what did show up did not match the quote’s pictures/descriptions. I understand having a team member quit is tough; however, in the world of business, you have to have a back up plan to deliver to your paying customers if someone does get sick or quits on you. I have not received any reimbursement from her, and she has not responded to any more emails. It still breaks my heart that members of my family and my mom had to step away from spending the day with me in order to become part time florists. I also hate that my wedding planner and her team were not able to spend time assembling other important details for the day in order to become lead florists. I would consider redoing my review if she would respond to my email and reimburse for what I have outlined. However, if she does not, we are prepared to pursue the next legal steps. I would seriously advise you to not hire Tammy Bell. In addition, make sure you ask your vendors what the plan is if they have staff members quit or get sick on the day...

Before I begin, I have to say that the flowers that I ended up receiving on my wedding day were beautiful and cohesive. Tammy stayed in the color scheme of my my vision and overall, it was beautiful and her prices are very affordable and reasonable.

BUT. The communication with Tammy was simply awful. I booked Tammy almost a year in advance, I believe it was 10 months out from my wedding day. In the beginning, communication was amazing and Tammy really seemed on top of her game. In December (7 months out from my wedding) I had reached out to Tammy via email to order a bouquet for my bridals that were happening in April. After not hearing back from her, I called her flower shop in January and got her assistant on the phone. Her assistant let me know that Tammy was not in and would forward my message to Tammy. Weeks went by and I continued to call the flower shop to try to order my bouquet. Each and every time, Tammy was not in the shop and never returned my messages. I tried to send another email but never heard back. I ended up having to make my own bouquet, and although it ended up beautiful, it was extremely upsetting that I still have not heard from Tammy.

I was finally able to get Tammy’s personal number after some networking/digging. The amount of effort it took to track her down was ridiculous. Once I got her on the phone, the excuses started to flow. I tried to be understanding and give her the benefit of the doubt. After all, it was just one bouquet and she had a lot of personal issues come up.

My husband and I finally met Tammy face-to-face about a month out from our wedding day. I know nothing about flowers and was wanting a vision as to what I was actually getting on my wedding day and to get Tammy’s plan for the day-of. Tammy let us know that on the day-of, she is at the venue in the morning to deliver the flowers along with her team of 4-5 people to assist her. I asked her to show me pictures of her past work with the style that I was wanting and made the excuse that she changed laptops and had no images of her past work on her new laptop. She continued to show us pictures of Pinterest ideas. Once again, we gave her the benefit of the doubt.

Fast forward to my wedding day, Tammy never showed and only one person showed up on her team to set up all of the flowers. I had paid Tammy an extra fee for both the set-up and take-down. Neither Tammy or anyone from her team ever showed up to take anything down. Once again, her excuses and lies flowed once confronted about it. I had also paid for a beautiful full arch that I did not receive. My arch had leaf twigs on it and was SO embarrassing. I wish her assistant just didn’t put anything up at all. Tammy claimed that it was too windy to put up the arch but her assistant was putting up the arch greenery with SCOTCH TAPE. Of course that is not going to hold. After a week of back and forth DURING my honeymoon with Tammy, she promised to refund me for the arch and for the take-down fee. It has officially been 10 weeks and I still have not received a refund from Tammy. I have emailed her and tried to call her shop, and she has once again ignored me.

UPDATE (10/10/19): A few weeks after posting my review, Tammy emails me. Not to apologize or to finally offer the refund for the unfulfilled services, but to ask to take down my review and that she will refund me. I mean, come on. I find that extremely unethical. After some back and forth, she finally agrees to mail me a cheque for the unfulfilled services. Tammy claims to have sent it via USPS with a required signature on it. After waiting five weeks for that cheque, I reach out to her again. Her response was that she sent the cheque but if she sent it via the method she claimed, she would not only have tracking on it, but I would have signed off upon receiving it. Then she said she will Venmo me the amount instead immediately at the beginning of this week. Still no refund from her. Please save yourself a headache, and book another florist who...

I ordered a mum for my son's girlfriend from T and T Flower Boutique and Gifts after seeing a comment from Tammy on a local Facebook page. I told her what I was looking for, and she told me they could absolutely get this done and to call the shop. I did just that the following morning. I paid extra for some special ribbon touches for the mum, and I spent time on the phone going through items for the mum. I paid for the item in full ($132) and received my pick up date and time. I was to pick the mum up at 4:00 on Thursday afternoon (homecoming was Friday). I received a phone call on Thursday afternoon about 3:45 to tell me the mum was not ready, and might not even be ready until the following day. I was told that the extra ribbon I ordered had not come in. I was then told multiple times that they were also very busy fulfilling an order for a wedding (I understand being busy, but I was also a paying customer who had paid in full for an order). The person on the other end of the phone offered absolutely no solutions or attempts at a solution. The phone call was left with the fact that the ribbon I had paid extra for would be left off, and they "hoped" to have it done that evening. I received a call close to 8:00 Thursday evening letting me know it was ready. I drove the 45 minutes to get there only to be given what you see in the picture. I asked about a refund for the ribbon I had paid extra for and was simply told, "Well, we'll need to talk to Tammy about that."

To say I was disappointed doesn't even begin to come close. When I placed my order, I ordered and paid for a mum with a feather boa on both sides, bells, trinkets for cheer, FFA, baseball and anything fishing/hunting related if they had it. If not, not a big deal. What I received was a mum that appeared as though it was a complete and total afterthought and put together in mere minutes. There was a boa on one side. There were random bows glued all over it in an attempt to take up space. There were no bells, nothing related to FFA, it was filled with football trinkets (which I specifically said there was no need for) and a random track shoe. I was absolutely mortified for my son to present this to his girlfriend.

I reached out to Tammy to let her know my frustrations with the situation. There are times that the best thing that someone can do is own their mistakes, offer a genuine apology and ask how they can make it right. Unfortunately, that is not what happened with Tammy. I did not receive a $132 mum. I received something that was beyond sub-par. In searching through pictures of their mums online, I see beautiful creations that look nothing at all like was I received. I requested a refund on the ribbon I paid extra for, the other boa I did not receive and anything additional I paid for and did not receive. I have not received a refund, and Tammy will no longer respond to me. Quite frankly, I genuinely believe my ribbon was likely never ordered. My gut tells me that they were so over extended, that their time was spent on wedding orders and they realized at the last minute that my mum had been forgotten. Tammy offered for me to bring it back in, however, this was homecoming day and simply not an option at the 11th hour.

I am absolutely frustrated beyond words at not only the poor quality of product, but the terrible customer service received. I'm owed a refund and an apology. This is not an acceptable way to do business when one wants to stay IN business. Word of mouth is the best advertisement I know, and I have...