Casandra's Bridal — Local services in Santa Ana

Oh man where do I start. My son is part of a quince so he needed a suit. Everyone was scheduled for 4pm I work and couldn’t get off so I called and she said I could come Friday morning. I saw online they opened at 10 came and she wasn’t here. Called her and she said 11:30 we came back at 11:35 she wasn’t here. I texted her she did t answer. There was a guy here but wasn’t helping and he ended up leaving us alone in the store. The owner ended up coming around noon and was finally able to help. It’s unacceptable. If you can’t be at your own store just change the hours to noon it’s not hard. Wasting people’s time and saying something and doing something else is horrible. Never again will...

Completely unprofessional. We ordered centerpieces for a party and we’re promised them A week before the event. We called and asked when they would be ready and they said it wouldn’t be done 2 days before the event.

When we finally came to pick them up when the store was supposed to be open at 10am we called and the owner said she wouldn’t be there until 12pm. We arrived at 12pm and only the photographer was there. He was rude and unhelpful saying he doesn’t help customers and kicked us out. We called the owner and said she was late cause she needed to pickup her mom from the airport! Completely unprofessional. DO...

I GOT MY DAUGHTERS DRESS 2 DAYS BEFORE THE EVENT AND ALL THEY SAID TO ME "WELL IF YOU WANT IT COME AND PICK IT UP" I SPOKE TO THE OWNER AND I WAS CALMED TRYING TO EXPLAIN THAT I ORDER MY DRESS 1 YEAR IN ADVANCED IN CASE THERE'S ANY HICCUPS I WOULD HAVE TIME TO FIX IT I WANTED AT LEAST AN APOLOGY, ALL I GOT WAS TO BAD, TO TOP IT OFF SHE HANG UP THE PHONE ON ME. THE DRESSED THAT ARRIVED WAS THE WRONG ONE THIS WAS 1 WEEK BEFORE THE EVENT AND THEY COULDN'T GIVE NO EXPLANATION ON WHY IT TOOK SO LONG TO ARRIVED (THIS PEOPLE TAKE ADVANTAGE FOR THEY KNOW I WOULDN'T BE ABLE TO FIND A DRESS AT...