Guaranty Chevrolet Motors, INC — Local services in Santa Ana

Guaranty Chevrolet is the dealership you have been looking for, for all of your auto service needs!

After purchasing four vehicles at a Chevrolet Dealership near me in Boston, I quit using Chevrolet Dealerships to service my 2004 Tahoe, following a move to AZ and going to a dealership in Scottsdale. I asked the AZ service rep to check out my car and provide an evaluation of my car's condition, as I am a widow and I had relied totally on the excellent service manager at the Peabody dealership in the Boston North Shore, following my husband's death.

At that time, the AZ customer service rep informed me I needed all new tires, and that they were in such terrible shape he felt my car was dangerous to drive and should be replaced immediately. I had already had my tires replaced within a few years, and didn't drive too much, so was confused. I decided to wait and get a second opinion. I went to a tire dealership and they told me that as much as they would like to sell me tires, that I had probably at least a year or two of tread left on my tires, and they were completely safe to drive on.

After this experience, I steered clear of using Chevrolet Dealerships. I had various maintenance and repair done by private mechanics.since moving to Orange County in 2021. I recently had my front calipers and brake line replaced. When the work was complete, the warning light that my ABS system had been disengaged, and the air blew hot on the driver's side when the air was on. The mechanic was clearly in over his head so I contacted two Chevy dealerships...one near me in Irvine. Their customer service agent told me by phone that to even have their electronic probe assess what is wrong would take two days. When I asked if they have a courtesy car, I was told that since my car is out of warranty, they could do nothing for me. Since I live in OC on my own, it was going to be a logistical headache to use this dealership just to have them use the electronic probe to assess the problem.

I then reached out to Guaranty Chevrolet.....simple, easy, polite and professional....a very customer service driven company. They scheduled an appointment, I waited for the assessment, and was told that I needed new rear calipers, possibly a brake line, maybe a new electronic component, and some work on the air. The total repair cost projected was within the price point I would spend on my older vehicle. They then offered me a rental car for a very low price per day. In the end, the repair work lasted a few days longer than expected. But, in view of that, they voided out the entire rental fee.. In addition, they were able to repair some electronic parts avoiding replacement parts, repair the air, and replace the rear calipers. The bill was $1,000. less than the estimate!!! When does that ever happen? I can't say enough about this dealership and the wonderful Service Adviser, Erika A., and Rick P., the Assistant Service Manager....who took my vehicle out for a diligent drive to test my new brakes in many types of traffic and speeds. It has been a few weeks since the repair, and I can report there have been no new issues. Do yourself and your budget a big favor, go visit Guaranty Chevrolet in Santa Ana, CA.

This is my new go to repair place for my...

AVOID AT ALL COSTS - Do yourself a favor and NEVER set foot in Guaranty Chevrolet of Santa Ana. My experience with their so-called "service center" was beyond appalling and has left me questioning how a business like this is still allowed to operate.

I brought in my brand-new Chevy Blazer, purchased just two weeks prior, to fix a TPMS sensor error which had come up. Over the phone, they promised me they had all the necessary parts and could fix the issue promptly. What followed was an outright circus of incompetence, lies, and deceit.

I waited FOUR HOURS at the dealership, repeatedly being lied to with "it’s almost done" while they worked on my car. When they finally handed me back the keys, I naively believed the problem was resolved but the TPMS sensor error came back as I drove home!

When I called the next morning to let them know that the issue had returned, I was met with outright refusal to help. Their response? "We won’t fix it again. Go to another dealership." They didn’t care, didn’t apologize, and made it crystal clear that customer satisfaction means nothing to them.

I then went to Puente Hills Chevrolet, where they uncovered the true horror: Guaranty Chevrolet had installed the WRONG sensor, one meant for a Chevy Equinox, and, as if that wasn’t bad enough, they smeared it with grease (See Picture Attached). Even the service advisor at Puente Hills was shocked, telling me, "I would never take your car to Guaranty again if I were you."

To make matters worse, in their botched attempt to fix my car, Guaranty Chevrolet managed to throw off the tire balance, leaving me with ongoing alignment and balance issues on a factory new car. This level of negligence is not just unprofessional—it’s downright dangerous.

Guaranty Chevrolet isn’t just bad at their job—they are actively dishonest and reckless. Their actions were not mistakes but deliberate attempts to cover up their failures at the expense of their customers. I’m now dealing with the aftermath of their shoddy work on a car I’ve owned for just two weeks.

This dealership is an absolute disgrace, and I wouldn’t trust them to work on a vehicle. If you value your safety, time, or sanity, STAY FAR AWAY. Chevrolet should seriously reconsider allowing this disaster of a dealership to represent...

Purchased a 2022 Silverado 1500. The sale and transaction was great. It was the service after purchase. At about 500 miles, I noticed the truck had a rough transmission downshift when slowing to a stop. I believed it was the engine breaking in and allowed some time to go by, hoping time would fix it to get adjusted. Now, at about 2000 miles, the transmission downshift, at slowing to a stop, is even worse. For a brand new truck this is unacceptable. I Set an appointment, and I’m advised to leave the vehicle, unknown amount of time, to be diagnosed by the service tech. I was advised something similar to “unfortunately, we have only one specialized service tech that handles transmission related issues.” Unknown amount of time to be SEEN by the service tech. Not sure what the purpose of an appointment is to drop off my vehicle to sit in the service bay. I requested for a courtesy vehicle, as I have 3 children and have to work. I was advised once and IF diagnosed as a power train issue, GM will provide rental car. I’m not sure how they expect a customer to leave their vehicle for an unknown amount of time before a service tech gets to it. I understand this isn’t a luxury vehicle and a value vehicle, but the service is absolute garbage. I’m upset that I have to leave my vehicle for an undetermined time to get diagnosed then I will receive a rental vehicle. I requested to call me when there’s a narrow window to allow me to make arrangements to borrow or rent a car. I was advised it was difficult to forecast and it would be based on the service techs amount of work pending. Rather than providing service to the customers, it was geared towards the service tech and making it convenient for the service tech. Mind you, the service advisor said the right things, right tone, right pitch; however, it was not the proper service to a customer. When leaving the dealership, I felt like I was told, ” this is how we do things and if you want service, you’ll have to adjust to our schedule, we don’t work around yours.” Although this location is less than 10 minutes away, I’ll probably search for another location with better service to the customer. It’s a shame, my car buying experience was absolutely amazing with Jake, it’s the after care...