Cielo Spa — Local services in Santa Barbara

ZERO STARS I’m a licensed cosmetologist, and my experience here was beyond disappointing. I booked a $120 Vitamin C facial on 7/10/21, which the owner, Roxanne, claimed included a "mild" chemical peel. That was completely false.

The esthetician, a blonde or light brunette woman who said she was 32, did almost nothing. She applied 8–10 hot towels, brushed on what felt like cream without explaining it, and used her fingernails to “extract” my nose—unsanitary and unacceptable. This left dents and peeling on my nose. She pretended to extract the rest of my face in five seconds and offered unprofessional advice to use coconut oil for my concerns.

She didn’t wear a mask, even though the website claims staff follow safety protocols. I left with greasy skin, no improvement, and visible damage.

Roxanne, train your staff, enforce sanitation, and offer services that match what you advertise. This was appalling, and I hope changes are made to prevent others from going...

I recently visited Cielo Spa with a gift card my husband bought for me. While the massage and facility were beautiful and relaxing, I was very disappointed with the initial interaction. As soon as I walked through the door, Tova, asked about the “tip arrangement”. This felt very unprofessional and made me uncomfortable. The worker also asked if I wanted my husband’s card to be charged or if I would pay, which I felt could have been settled after the massage. Additionally, I had to look up the cost to figure out the price and calculate the tip, which was quite annoying given that this was a gift meant for my relaxation. Unfortunately, this stress overshadowed the entire experience. I would have given this place 5 stars, location and facility are great. However, being asked for a tip as soon as I walked through the door, was very distasteful. And yes, I still left a tip, I always leave a tip, I don’t need to be...

this place is tucked behind salon u (formerly walter claudio) on state street. it appears tiny from the outside, but inside it is cozy and clean and the treatment room was huge with a porch adjacent. i had the "organic" facial done - which was by far one of the best facials i've ever had. the products she used are hand made from a small company somewhere in the northwest. they were fabulous - smelled delicious and were not harsh, but very cleansing. on top of having great products, roxanne (the facialist) gave the BEST hand and arm and scalp and neck and shoulder massages - it was a double treat both for my face and my upper body! i left feeling very rejuvinated. as an added bonus, i didn't feel any sales pressure at the end to buy any of the products. would i...