American Furniture & Mattress — Local services in Santa Clara

They sell all floor display items only !!!- but they cheat you saying they will deliver brand new items, directly delivered from factory. I recently bought a sectional and dining table when the store manager promised to deliver brand new pieces and not floor pieces. I asked him 10 times whether he is going deliver floor display products but he said to trust him and he will send brand new directly from factory but not floor items which they kept for display. But end of the day they delivered store’s floor items which i could able to recognize with stains/marks that match with store items (which i took pictures) . He also said 1 year warranty but after they delivered the product they did not provide any documentation regarding the manufacture warranty. If you still like to buy from here then, think and bargain as if you are buying it from a garage sale - because you get the product which you see on floor - and no store responsibility after delivery and it is kind of used product because it was sitting on floor

Reply for the Owner Response: Your reply proves my Point that you send floor Items not Brand new. It was then when I showed the proofs and a big aurgument you accepted to refund 600 (I made a mistake though by accepting it). Else it would have gone un-noticed and paid you in full. If the item is no longer available then you should have called me and let me know up-front. Instead you played your tricks. And FYI: I have no option left other than accepting 600. In the first place I would not even buy that item if i have chance. I did big favour to you guys accepting it. which saved your...

Long review but worth the read. 1st red flag, no pictures can be taken in the store. I think this is so you don’t find the same piece online for less (which you will even at so called discounts).

2nd red flag Brandon (the owner) would not give me the name of the piece I had bought. (Instead sent pictures of dimensions.) Just refused, I think this is so I couldn’t google it and see the better pricing online. They put vague names on the furniture like “sofa chair” or “sofa chaise”. Great way to keep customers in the dark.

3rd red flag, he covered the terms and conditions section on the paper work with a receipt. I’ve always seen people staple it at the top left/right hand corners.

4th red flag, he wanted me to send him pictures of the front/back of my credit/debit card and I did what anyone would have done and said no. He got defensive.

5th red flag, he wanted to keep the copy of MY purchase receipt, for what? Don’t know because he has a copy.

Delayed delivery first he said that Thursday (May 8th) then it was the following Tuesday (May 13th) then on delivery day it was “we are coming between 2-4pm” then they were “coming maybe at 5pm.” Couldn’t shake the fact that I thought I was getting a floor model and so I wanted the sofa assembled at my home fresh out a box because the doubt was already set in at this point. When that wasn’t going to happen I asked for a refund and Brandon responded with a lot of exclamation points i.e. what I think is yelling via text. So if you see the store reply to my post and get defensive take that as your sign to do business elsewhere.

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Really happy with the service I got here. I was looking for good bang for the buck and a place that had both the frame and mattress, and American Furniture & Mattress was the sweet spot. I splurged a bit on the mattress and got a Sealy Posturepedic pillow-top mattress, a nice wood frame, and nightstand, all for about $1500 with delivery and setup included. Setup was super fast and the delivery was on time. Brandon in the showroom was very patient and let me try all the mattresses and take my time picking out the furniture. Once I picked out everything Brandon worked with me to get the price down to something I was comfortable with. If I ever need more furniture I'll be back to...