Gap — Local services in Santa Cruz

Incredibly poor customer service on the manager, Gigi's part. I made a purchase but it was rung up incorrectly, and to boot, the printer that was used jammed the receipt. It apparently does this with all the receipts but they continue to use it. When I tried to return 2 of the shirts that I purchased, because they rang it up incorrectly and charged me for 3 of one thing that I only bought 2 of, and 1 of the shirts I bought 2 of, they wouldn't accept the return. The jammed receipt just caused further conusion. In comes Manager Gigi, whose first words when she was called over were "I don't have time for this." I was the only person at the counter and almost the only person in the store. She then went to the back and supposedly looked at the tape of my purchase 5 days earlier, told me the way it was rung up was correct. Essentially, she lied and accused me of being a liar. She refused to let me see the tape. This woman clearly hates her job and had decided from the moment she was called over that she wasn't going to resolve this. She never apologized for the inconvenience, never stated she was there to help resolve this, just accused me of lying. 45 minutes of waiting in a near empty store to be told I am lying. Unbelievable. Now I have a shirt I don't need and they...

I purchased leggings one month ago here, and was finally going to wear them today. I noticed they had a hole, so I took them back to the store to exchange them or receive store credit. My fault for assuming Gap clothes had any quality or the store stood by the product. I was told "how do we know how that happened?" Easily-your products are substandard! Will not stop here again,...

The manager’s attitude (said her name was Jamie Jones) was terrible. My two year old took off to the back and when my husband ran after her, almost ran into the manager who literally said “get that stupid girl out of here, this is not a playground”. Kicked us out of the...