Boost Mobile — Local services in Santa Fe

I just went into this store today to get a $49 phone and $15 per month plan. I had scoped it out online and knew what I wanted. When I got there the young woman who was working told me that the store only had $50/month and $60/month plans. They didn't have anymore $15/month plans. I pointed out that they are just plans, not a physical object that they could run out of, and said that I would just go back home and order online. Suddenly she was able to give me the $15 plan. Then when I told her which phone I wanted, she said they had "just sold the last one" but they had another Galaxy phone that was just $10 more. So I agreed to get that one. She went to work on her computer and then told me "Okay, that will be $324.02." What??!! How does a $59 phone and a $15 plan add up to over $300? She replied that the phone was $249. I had shown her the phone that I originally wanted (on my phone screen) with the price of $49 and she told me this phone was only $10 more. But now she said those prices were only if I bought it online. I have no idea if that's true - couldn't find anywhere on the website that said that. But she had already lied to me about the plan, so I just assumed she was lying again. I told her that this is what's known as a "bait and switch." I left to come home and order online. So if you are going in to do business in the store on Airport Rd, be careful. They will try to...

Walked into the store to ask about a phone upgrade on my mother’s account. That was when was the manager of the store negatively gave me a large explanation about the Apple corporation and how they had to recall all their phones. Then stating on how they didn’t have that specific model, he didn’t even offer any models that they had in store. While, being completely unhelpful and unprofessional. It is ridiculous to have to travel to boost mobile locations in Albuquerque to get bettered services then what is offered here in town. Specifically the location on airport in Santa Fe, where they seemingly never have good employees that are helpful and informative. Hence adding to the fact the very same manager gives other customers these types of treatments simply appals me. Which can be seen with what high flucuation of complaints they have from locals, and how oftenly that store...

Horrible did not want to sell me the phone in store unless I payed them 50 activation fee. I said I already have an account and just need the phone I can place my own SIM card in and activate myself. They argued with me and would not sell me the phone from boost which they are representing. Worst experience and when I informed them they could not do that, she said its posted. Which it is not posted and they just said buy it online if you want just the phone. Bad business and scam your customers only kills your business in the long run. Thats fine make your money for the moment because the end is coming for people that burn people. Loyalty and honesty is what builds a relationship with clients for years to come. I cannot get back the time wasted from the store or writing this review so I hope this helps others not...