Arana's Auto Repair — Local services in Santa Paula

I don't do a lot of reviews. My experience either has to be AWFUL or AMAZING. In this case, totally great. I live in Sacramento and I was visiting Santa Paula just for a few days. When I went to return home, something went wrong with my battery. (It turned out to be the alternator....which I had just replaced....like within the last year...) The first place I went to told me that they could make me an appointment for the next day, but I couldn't do that. When I walked into this shop, the OWNER was very polite, he immediately took my car in, AND they got me in and out in an hour and a half! He even called AutoZone to check the warranty on the part that I needed, and had them deliver it to the shop- which saved me a lot of money. Something he did not have to do! On top of that....he totally let me cat nap on the couch while I waited. Very Cool!!!! Thank...

Worst experience ever. Not sure where to start. First, he installed a bad starter that didn't work. After I provided all documentation from the dealership stating the facts and having a new one installed. He refused to give me all of my money back or the original core for my reimbursement. Second, he replaced a link to my toyota truck, when I took it to have new tires installed, the mechanic spoke to him personally and sent him a video that link was bad and required replacement. Arana, Miguel agreed to give me the money back for the bad part, but not his labor. I'm providing my feedback in order for customers to be aware and check the work that is being done to...

I hesitate to give a great review because I don't want Miguel to get too busy! Arana is the only place I take my Toyota these days. Miguel is one of the nicest people I've met, knows his stuff, never too rushed to give me his time, and never upsells. I have to practically beg him to do extra services and take my money ;) The opposite of the...