Providence Santa Rosa Memorial Hospital Emergency Department — Local services in Santa Rosa

The absolute worst hospital in town. Do not bother coming here, drive to Sutter. I waited for 4 hours in an empty waiting room except for some addicts waiting to go to the detox center to be seen, only to be told it would be another 3-4 hours before I would see a doctor. One woman came in after me, complaining of arthritic pain and was seen before me when I’d already been waiting for hours. The front desk (older woman, short grey hair I think her name was Melissa or something) was loudly gossiping about the other nurses while I was waiting; talking about how they were doing nothing, which while true is extremely unprofessional. For some reason the addicts got taken to the side to ask their personal medical questions but mine were asked right in the middle of the waiting room. I’m pretty sure that’s a violation of HIPAA and almost every staff working that emergency room (except one girl that did my triage and the man who took my temp at the door) should be ashamed of themselves for how they treat other people. They then finally took my blood and told me that I was NOT ALLOWED to have access to MY BLOOD results so I could take them to another doctor and actually be seen because I didn’t wait longer. When I asked for a general ETA to do my ct scan and ultrasound to decide if I should wait since I had someone watching my two toddlers at home I was told “this isn’t a bus station, it’s a hospital we don’t have a schedule”. You don’t have to be rude to people, especially when they’re in extreme abdominal pain. The most unprofessional and rude medical environment I’ve ever had the displeasure of experiencing. Also when I went back to the room before I was told it would be hours before I was seen all of the doctors and nurses were sitting around in the nurses station gossiping and doing nothing. Getting paid to do absolutely freaking nothing. I will be waiting through the weekend to see my primary care physician, even if it kills me. I will never step foot in this...

They were pretty good at first. But then after returning for the same problem I come home only to notice that spent all that time in the ER to get prescribed the same exact things that didn't work yesterday... It's like the doc didn't even check my history there. First she was going to prescribe a new antibiotic but then for unclear reasons with the pharmacy that didn't happen, and they decided to go with another... which is what I was already taking, and wasn't working! Nurse also was not good at explaining why this was, nor seemed to hear my objections. I felt like my loopy-ness from their iv drugs was taken advantage of.

Also Treatment Papers refered to prescibing a second antibiotic, but it isn't listed in the prescription list itself. So there's more confusion for the pharmacy to deal with.

So now I just have to cross the fingers and hope trying the same thing will yield different results... super. Moreover, the pain and nausea meds were terribly low and inadequate in strength...but there was no change Even though they failed to prevent or cure the extreme nausea that sent me ttere again. Yeah they're cautious because of junkies but come on. I was in legit pain. Even the IV stuff they gave was light, and I had to get a second dose while I was still there. I hate nausea, stop being so miserly! Take the kid gloves off, and give the strong stuff! I'm not down for wasting another full day on nauseous misery.

Thank goodness there's several other games in town. Not that I'm looking forward to a repeat of the endless nausea that very well likely will...

Just over a year ago, I had a minor surgery done there. Staff were either as polite as any other stranger would be or downright rude, there was no in between, it was very confusing and I imagine terrifying for some folk. The surgeon was telling others about my situation before I was even out of earshot, like he didnt care about patient privacy at all--disrespectful and absolutely not needed, since the work had already been done. The work was on par at least, no complications, everything healed well. I was never told anything about this procedure, mind you, and had to go out of my way to ask important questions that I only thought to ask because I remember some of the stories my older friends and family have told me. Wasnt given enough anesthetic so felt just about everything, and the pain became unbearable when that wore off. Wasnt given anything for it, not even advice, which was all I asked for anyway. A few months later, I received the bill, which I paid in full. Since then, Ive received numerous other bills for services that I never saw, let alone requested. Tried to handle that through customer service, but frankly I think I wouldve made more progress trying to teach a soap dispenser quantum physics. Just like a religious institution to screw someone in need for every last possible penny they can...I dont know what I expected from an American religious healthcare...