Cameron Family YMCA — Local services in Santee

Thank you for my membership that doesn't deserve me as I do not show it love for it's worthiness in use. I have not been able to get to the gym or gymnastics since I have been ill due to a "Steady Gas Leak" SDGE called it- once leaving my home that killed my service animal ANGEL- toy poodle/ therapy love of my life. I am posting a 5 review for the Gymnastics open gym with ADULTS SUNDAYS... will this be happening still? The break for covid must have happened and over, but I am super grateful as my daughter was able to excel in her Volleyball sports with YMCA and gain confidence with the other through exploring gym and fitness classes. My daughters both were able to perform better in school and sports due to the peers that helped and coached. We felt safe with the peers and saw the maturity level almost equal sometimes for the replacements that happened on time and quickly. Thank you for my daughters gymnastic lessons and performance that has turned skiing into one of her greatest strengths, natural at dancing and rhythm, also such a strong swimmer- also YMCA courses and guided by family as all of us shoveled them in and also were able to do laps in the covered indoor sections at other gyms. This gym has a play area in the pool or did before and we were unable to attend as gymnastics was in the winter and fall months and they will love the idea as the eldest has her license to drive soon! Grateful but almost dropped the 3 star review for honesty as the gym was above me on the single tall beam and there was a man staring at my behind in the video we captured there. Yikes. He was on the top floor and my daughter was filming. There is also a day for the kids at open gym, but she was old enough to join us there so I was actually ready to leave and that was our last visit there since. Thank you! Sports continue, and after gas leak I am thin enough to spin on the bars, and we will look out better next time with a better announcement. It's on my insta online somewhere, and I will post it here if I run into it for you. It was silly but could be dangerous too. Thank you for taking this into your office for consideration of a wall or other entertainment than watching us - actually nice for the mothers and dads supervising, but they can also sit in if they need to. Thank you again. (To recap it was Adult Open Gym and do not know if this gym is open during baby hours) Love and peace- hair grease but not at the gym... head band Nike said to do it so we did and they make nice headbands... YMCA gear is awesome......

2-star specifically for non-members/non-resident activity pool. Went here today for the first time with the wife, the grandparents, and two kids (2 and 4.5) for the 12:30-2:30 session. Now, once we got in we had an absolute blast, but the 2-star review is due to our awful experience before we entered the pool area (considered 1-star but wanted to factor in that we did have a fun time in the water). NON-MEMBERS: BE ADVISED. LONG LINE WAITS. Not to be dramatic, but at one point while we were waiting in line it was so bad my 4.5 year old started crying and said, "Dad, can we please just leave and go to the water front park?" (And it wasn't a typical 4-year-old bratty/whining cry. It was a genuine sad/disappointed cry.) Basically what happened was, we got there at Noon and were close to the front of the "Non-member" line, but we didn't get in to the actual pool area until 1pm, and that was only because at 12:50 (20 minutes after the the session opened) I went up to the lifeguard who was processing everyone (members) in and asked her when they were going to start to also process the non-members. She said that she was going to process all of the members first before she started the non-members (which at the rate things were going and how many members there still were in line we MAYBE would have gotten into the pool at 1:30.) So I asked her to double check with a supervisor on their policy (because if that were the case we would've left.) Thankfully she checked because when she came back they started processing the non-members as well. All that to say, it was a very stressful and very disappointing way to start off what (thankfully) ended up being a fun afternoon at the pool. And although it ended up being fun, unless they change their process or non-member/resident price, I don't plan on going back. It's just not worth it for price, wait in line, and limited time alowed inside. I get that members/residents have priority, but still..it doesn't need to be this bad. (Maybe process people who are in line early and have a separate staging area where people who are already processed can wait and then go right in when the session starts?) Last comment...I feel like most of the disappointment could've been avoided if they communicated better and put on their website "non-member spots limited. Arrive early. Expect long waits. Cost is for one 2-hour session only" Unless I missed it, nowhere did the website communicate any of that. Please let me know if you improve the non-member check in process! Would love to come...

I have been a long-standing member of the YMCA for decades. I have volunteered at numerous events, fundraised, and donated for years. My account has been on auto pay for forever, and a simple oversight with my debit card expiring caused my membership to be cancelled. When I realized that my dues had not been withdrawn for two months, I tried calling member services. I left 7 different voicemails and not a single return phone call. I went into the facility and was told I could restart my membership but wouldn't get the legacy rate I had been paying previously. If I wanted to wait, they would email management for approval, and someone would get back to be within 48 hours. 13 more days went by, and I never heard from anyone, so I went back into the facility and was told that the request had been denied. When I asked when and who contacted me, I didn't get a response, just that the person was told the request had been denied and someone supposedly contacted me. I was tired of their games and was just going to pay the new rate until I was told I also had to pay an additional joining fee. I didn't voluntarily cancel my membership; it was an oversight that I tried to rectify but no one ever returned any of my phone calls or emails. I asked to speak with a manager and of course there wasn't anyone available however, I did get their email. I sent an email that night explaining the situation and requesting resolution. Fast forward another week and surprisingly, I still have not heard from the "Membership Director". I am starting to think this is an intentional way for them to make more money. If they ignore the problem long enough the member will eventually concede and pay. This has been the worst customer experience I have encountered in a very long time. I've exhausted all avenues to make contact and no one cares to respond. I have made the ultimate decision to forget my pursuit to getting my membership back. It's unfortunate that it came down to this but, if the YMCA can't show me the same CARE, HONESTY, RESPECT and RESPONSIBILITY that I have shown them for decades, then they don't deserve my financial support or any...