AT&T Store — Local services in Saraland

! Updated Review !

At first, my experience was pleasant. Then, the lies became apparent. I was quoted by Kris, whom I assume is the store manager, $398/mo. I specifically asked him if that includes my phone installments and insurance. Which he confirmed. "That is everything included."

That was 12/14. In the 3 months since then, I have been charged $1845.36. Which is an additional $651.36 in 3 months. Making it $217.12 More per month than I was quoted. Idk if it's ATT as a whole, or just the slime bag that got me to cancel my contract with verizon... but stay away from this criminal store.

Dishonest, untrustworthy, price gouging, bait and switch, hidden fees.

By the way it also took a week for them to be able to port over our numbers because he screwed something up, so only one line moved, and I had 2 phone bills to pay for that week, fun times.

Below is my first review...ignore it though, this is just how you will feel to start.

Old Review Kris was fantastic! We have been unhappy with Verizon. Kris was able to get us set up with my family's 7 lines. As well as new phones! We were all able keep our phone numbers! Kris was pleasant, knowledgeable, and easy...

Outstanding Service at the AT&T Store in Saraland!

I had an exceptional experience at the AT&T store in Saraland that truly exceeded my expectations. The customer service was absolutely top-notch — he was, knowledgeable, and genuinely dedicated to helping me. He took the time to understand my needs and offered solutions that not only improved my service but also helped me save money.

What really stood out to me was the manager. In my many years of shopping, I’ve rarely come across someone as professional, well-informed, and attentive as him. He clearly knows his stuff and goes above and beyond to ensure customers leave satisfied. I genuinely believe he would be a fantastic fit for any management team out there.

If you’re in the Saraland area and need reliable, friendly, and expert service, I highly recommend visiting this AT&T store. They have earned my loyalty, and I’ll definitely...

Customer service was either intentional or not qualified to answer simple question about products. Employees Ian specifically was unprofessional in knowledge and dress atire. His overall attitude in helping transfer information was at best lazy. He stated to transfer info from old device to new device was impossible due to his poor Wifi service. He instructed me to go to better Wifi area and do it myself. I went to Airport Blvd. AT&T store today where I was greeted with exceptional customer service and every need as a customer was met. Thx...