Burger King — Restaurant in Saraland

Gave me bad packs of mayonnaise then when I called to inform them about it so that they wouldn't give it to other customers they told me that the mayonnaise was supposed to look like that. When I poured what was supposed to be mayo onto my burger nothing but oil came out. She then asked me did I shake it up which I did in front of her when I opened a pack that she brought out when I went back to this location to get a fresh burger made since mine was soiled with oil. All I wanted was a new burger made and for them not to make anyone sick by giving out that mayonnaise to other customers, but general Manager, Chrissy talked to me like I was the one in the wrong after they hung up in my face and argued with me that she had just received a fresh shipment, and that the mayo was supposed to look like that when I made the exact same order the night before and had perfectly good(white) mayonnaise not a pack full of soybean oil. I took pics of everything, and it was disgusting. I work with the public and I treat my customers with the upmost respect so when I was treated so poorly I was infuriated. I will never go to to this...

I don’t post a lot of reviews and we have had a not so great experience here in the past, but whoever was working at this location last night, you’re amazing! We originally placed a delivery order through GrubHub. As soon as it showed it was picked up, I got a notification it was delivered with a blank image attached. We never received it. GrubHub refunded our money, and we tried to place the order again but it was immediately cancelled.

We then decided to just drive up there and went inside to order our food to go. We told the man (sorry we didn’t get your name) that was working what happened. He said he remembered handing our food to the courier, and he didn’t want us to spend our money. He was able to pull up our order (The Royal Four) and remade it, and even added two drinks. We were prepared to pay and were not upset with Burger King as we know this was not their fault, but that worker last night went truly above and beyond and we are so thankful for you!! You had no obligation to right a wrong that wasn’t your fault, but your actions speak volumes and we won’t forget it....

I ordered 2 grilled chicken sandwiches for $6 with no mayo...both had mayo slathered all over the bun top and mixed in with the lettuce pieces. The chicken was extremely dry and looked like they took one piece and cut it in half to make the 2 sandwiches. Basically, I wound up paying for grilled chicken-flavored mayo and lettuce sandwiches. Very disappointing. But, it gets worse...my partner ordered a bacon double cheeseburger. They gave him a bun with 2 tiny burger patties, bacon pieces and NO CHEESE. Last time I checked, a CHEESEburger requires CHEESE to be classified as a CHEESEBURGER. And the patties looked like they came out of a pot of hot water--not grilled at all. Just tiny, shrunken-up, sad looking beef (?) patties. And not only did we have the pleasure of waiting forever in the drive through line for this quality food, they were unable to provide us a receipt because "I'm sorry, our receipts aren't working". On a side note--this happened around 6pm on Friday. We've been there before during the day and the food was acceptable. Not a regular...