HER Fitness Boutique — Local services in Sarasota

DON'T JOIN SHAPES!!!

PLEASE READ. YOU WILL NOT REGRET IT.

GAIL HODGE, OWNER OF SHAPES, IS A THIEF AND REFUSES TO RETURN MONEY OWNED TO ME AND A FRIEND.

GOOD LUCK HAVING YOUR MEMBERSHIP DISCONTINUED. SHE MAY STEAL YOUR MONEY WHEN YOU TERMINATE YOUR MEMBERSHIP AS SHE HAS FROM ME AND THE FRIEND I REPRESENT. DEALING WITH GAIL HODGE HAS BEEN A NIGHTMARE.

WHAT A HUGE MISTAKE I MADE IN JOINING SHAPES. INITIALLY, THE FACILITY WAS OK BUT SINCE I HAD TO TERMINATE MY MEMBERSHIP, I HAVE BEEN TRYING FOR ALMOST 2 YEARS TO OBTAIN A REFUND FROM SHAPES OWNER GAIL HODGE FOR $80.00 FOR PRIVATE LESSONS PAID FOR BUT NOT USED AS I HAVE BRAIN TUMOR. I HAVE ALSO, AS AN ATTORNEY IN MY FORMER CAREER, TRIED TO STOP THE MONTHLY DEDUCTIONS FOR A PROFESSIONAL FRIEND OF MINE FOR ALMOST 2 YEARS WITHOUT SUCCESS. THE PROPER TERMINATION LETTER REQUIRED BY SHAPES WERE PROVIDED. I HAVE CALLED SHAPES, SPECIFICALLY GAIL HODGE, AND SHE IGNORES ALL OF MY CALLS AND REFUSES TO RETURN MY CALLS. I HAVE CALLED AT LEAST 12 TIMES WITH NO RETURN CALL TO DATE.

I HAVE HAND DELIVERED LETTERS TO GAIL HODGE AT THE SHAPES FACILITY AS WELL AS MAILED ADDITIONAL LETTERS AND SHE OBVIOUSLY REFUSES TO RETURN MY $80.00 TO ME OR DISCONTINUE MY FRIEND'S MEMBERSHIP FEES DEDUCTED ON A MONTHLY BASIS.

NEVER HAVE I BEEN SO POORLY TREATED BY AN INDIVIDUAL IN THE SERVICE INDUSTRY THEN BY GAIL HODGE. SHE HAS NO PLACE IN OWING A SERVICE BASED BUSINESS BECAUSE SHE IS CLEARLY STEALINGMONEY FROM FORMER MEMBERS. SHE IS A THIEF. I NEED MY MONEY RETURNED TO PAY FOR MEDICAL BILLS. AND MY FRIEND'S BANK ACCOUNT CONTINUES TO HAVE FEES DEDUCTED DESPITE ALL THE ABOVE EFFORTS.

GAYLE HODGE IS A THIEF SINCE SHE WON'T RETURN MY MONEY OR STOP COLLECTING MONTHLY MEMBERSHIP FEES FROM MY FRIEND.

THE TIME IS COMING WHERE I WILL HAVE TO FILE A LAWSUIT AGAINST GAIL HODGE AND SHAPES. ALSO I WILL BE REORTING HER CRIMINAL BEHAVIOR, IN MY OPINION, TO THE LOCAL SHERIFF'S OFFICE FOR ASSISTANCE IN HER THEFT OF MY MONEY AND MY FRIEND'S MONEY.

BUYER BEWARE. I REGRET THE DAY I EVER SIGNED UP AT SHAPES.

DON'T JOIN ANY SHAPES FACILITY OWNED BY...

Worst customer service I have ever experienced from a gym. My friend was able to get a 3 day free VIP pass for me so when I first entered the gym…I waited 8-10mins to be greeted by a trainer (Susan or Suzanne) who asked me to sign in twice even though I mentioned that it was my first time there..she told me she was “busy with a client” and to go ahead to use to equipment.

At 10:50AM she came looking for me in the sauna…pointed a finger at me & told me that she needs to check me in before her next 11AM client -I asked if anyone else could sign me in and she said no. So, I had to exit the sauna within that time frame in order for her to get just my name and phone number (which took only about 3 minutes to do) Then, she told me this pass needed to be used in a row and cannot be spread out throughout a week) Afterwards, ironically she asks when I’ll be returning to use the Day Two ha…clearly I could only go the next day so pointless & typically none of her business. In addition, she proceeded to invite ONLY my friend to her Thursday’s dance class versus being more welcoming /inclusive by extending the same invite to myself.

Lastly, she didn’t even offer to show me around the gym equipment and facilities holistically.

Overall, I was hoping that a women’s only gym would feel more welcoming, supportive, inclusive, inviting, safe space but I was very disappointed and felt stereotyped against especially since my friend had met with her and Susan/Suzanne did not treat her this way.

Unfortunately, I’ll be searching for another gym instead.

Management Team- Do not forget how important customer service can be to EVERYONE to bring in NEW clients and RETAIN. Also, let’s be just kind and nice to one another. My professional job is an HR specialist plus I write reviews for $$$ on multiple platforms so others don’t get to have/feel such a negative experience....

I joined Shapes early January, 2017. The place is great. It is clean, bright, great hours, many different types of classes available and an excellent range of equipment accessible to members. The owner, Gail Hodge, is friendly and dedicated to the members and the business.

My PERSONAL TRAINER at Shapes is CATHY TYLER. I have a physical limitation in a really bad knee and Gail matching me up with Cathy was perfect! With or without a limitation, I would still want Cathy to be my Personal Trainer. Cathy is incredibly knowledgeable, patient, always encouraging, considers my physical limit with the goal of increasing strength in my knee but without causing pain. She regularly changes up my work-out so I am never bored. She has a refreshing attitude and she occasionally makes me laugh to get me through something really difficult and it works.

I never thought I would say this, but because of Cathy Tyler I sincerely look forward to going to the gym!! She inspires me to try harder each time I am at Shapes. If you need a Personal Trainer she is the one you want!!!! A more impressive, experienced trainer you will not find anywhere else.

If you are looking for an above standard gym to join at a reasonable price, you have found it at Shapes on Fruitville. I arrive at Shapes with a smile and leave with a bigger smile. Thank you Cathy and Gail for always making my experience at...