Kane's Furniture - Sarasota — Local services in Sarasota

My family purchased a beautiful leather sectional on 2/8/21 from Sarasota Florida location and waited an extra month and a half for delivery due to COVID-19and being back ordered. Upon delivery ours and my neighbors pool was under construction so my husband asked the drivers to leave the Senna WHITE leather in the plastic until they got it in the house. They told him NO, they had a “process” and continued to bring it inside. We noticed they did not wear booties and masks over their face as promised by Kane’s and continued to sweat all over the couch as they assembled it.

After assembled we unfortunately found the color to be more of a ivory not the bright white that was displayed in the show room. The sectional had a small rip in the arm of one of the pieces, three other pieces had significant deep lines in the head rests of the leather chairs, and the end piece had a large gouge in the side of the chair. Lastly the charging station and plugs did not function at all.

My husband and I were very disappointed and called Kane’s and spoke to Richard and Derek, manager’s at the Sarasota location. They immediately sent out Legit, their tech to look at the damage. They informed us they could have the damage repaired and unfortunately their lighting wasn’t good in the show room so the color was the way it was. I assured them that I had purchased new furniture and did not wish for it to be repaired and was significantly disappointed in the color.

They offered us three choices after speaking with their management office. We could reorder the same sectional, exchange it for something else in the show room, or pay a $500.00 stocking fee in order to obtain a refund of the $3500.00 purchase price.

Wow 😯 were we dissatisfied with that answer! Their contract states, #6 of Kane’s disclaimer, “Exchanges, returns, refunds, allowances, and service shall be made at Kane’s sole discretion.” The only other alternative to resolution is to follow KANES ALTERNATIVE DISPUTE RESOLUTION PROCESS!

That being said, all in all Kane’s furniture did not deliver our sectional in good condition as it states in their contract and they do not stand behind their company and customers as...

So in the last 18 months I’ve probably spent about $25,000 in furniture for a couple different rentals I have. The last set of furniture I bought had a problem with one of the recliners somebody had stolen one of the motors out of a floor model. Now I specifically asked my sales person. If there was any problems, she said no because the recliners were not plugged in, so nobody could’ve known. When no one followed up to send a tech out after speaking to my sales person, I had some time and loaded the chair up and took it up to Kanes so somebody can take a look at it. I was told by Miss Miller, the manager that she didn’t go out in the parking lot and look at furniture. Now the tech was at lunch, but she did not feel it was her position to go out in the parking lot. She was rude obnoxious and not helpful whatsoever. When I questioned her and said no, you’re wrong she said I was being aggressive and called the police. I said look please give me the phone number of someone else that can help me because obviously you’re not going to. Then I was told by the corporate office that they stood behind their employee, and that I could just pound sand. When I spoke to the big manager Paulette, she told me the same thing. I guess I should’ve looked on here before the reviews don’t look too good I still have $3000 worth of recliners that don’t work will never go to Kanes again and I advise everyone else not to go there either. Ok so it’s been a few days now since Pauline called me I have called her back twice but no return...

Although the selection and sales portion of my Kane’s experience was fine, the service after the sale was let’s say poor.

We purchased a 7 piece living room set and it was delivered on time as promised. However the first time I sat down on the chair it was obvious there was a problem. I called customer service to report the issue and was told I’d have to wait 3 weeks for someone in the service department to come out and look at it. Three weeks pass and The rep looked at it when he arrived and confirmed what I had told them 3 weeks earlier that there was a defect in the frame. The rep said he would write it up and customer service would contact me. Fast forward 5 days and we still hadn’t heard from customer service, so we called them. Now we’re told we have to wait another 2 weeks for a replacement to be delivered. I received a call on phone call on Thursday before the delivery confirming my delivery for for the following Tuesday. The CSR said I would receive a call from the driver the day before to give me a 4 hour delivery window.

Now it is Tuesday and it’s 11:00 am and I’ve heard nothing so I call customer service again. They check and say I was in the delivery window of 10:00 to 2:15. I wait until 2:30 and call customer service again since I’ve heard nothing. I’m now told I’m the next delivery on the truck. It’s now 3:45 and I still haven’t heard from the driver and have wasted an entire day waiting for a delivery of a replacement piece of furniture to replace a defective piece I’ve now owned...