I had three months to revitalize a 3-acre estate on the water after it was being poorly maintained by a few different service providers who were probably underqualified, but whom had also grown complacent. The grass and plants were dying, weeds had taken over the lawn, they had clipped many of the sprinkler heads with the mowers, and they just werenât doing much maintenance in the inadequate and unacceptable one hour they were spending there a week. This was my third landscape team in 2.5 years.
I was desperate.
I was given a Tropical Gardens card by someone who had seen their work and I called to add them to my interview process. Ryan actually beat me to the property for our meeting and was already looking around and making mental notes. He immediately showed interest, concern, a sense of urgency and understanding, and had a positive and realistic attitude about turning things around.
Prior to meeting Ryan in person, my first call was to Miguel, whose card I had, a foreman with the company, who informed me Ryan was out of town but was so lovely to chat with him. I was already very biased by his demeanor as I work with about 40 different service providers at this property. And courtesy is a must.
Ryan spent ample time with me walking the grounds and proposing solutions and strategies, and was very meticulous and thorough when it came to my proposal. He was very attentive and accommodating when I told him how the home operated. I still had two other companies left to interview, but I can honestly say I was going with this company about 7 minutes into our conversation. I was also equally thrilled that Tropical Gardens handles irrigation, landscape lighting, and weed/pest control as well. Because I needed all of that, too, and had been working with a different person for each and wasnât in receipt of the quality I was looking for.
Fast forward to five months later, the yard looks as one would expect an estate to look. They did a massive overhaul of the neglect and got the systems functional and restored right away. The lawn is now a lush, welcoming, vivid green, the plants have regained their splendor and then some, the trees are manicured appropriately, the landscape lights have been repaired properly, and the irrigation is back up to snuff.
Both Ryan and Adrienne (in the office) are responsive, professional, organized, enjoyable, and such a pleasure to work with. The crews are hardworking, focused, dedicated, and work swiftly. They also take amazing pride in their work. And Miguel ended up as the supervisor on our property, and just as his voice told me when I first spoke with him on the phone, I knew weâd be in good hands.
I canât rave enough about this company. They transported me from pulling my hair out and chasing guys to do their job to absolutely and completely taking the worry out of all things exterior. We are all so happy. Iâm very happy to chat with anyone about my...
   Read moreI'm a little skeptical of all the 5 star reviews on here because I cannot even get someone out to my house to create a design for me. I've reached out to the office three various times now and over the course of roughly a month they have yet to send someone to even take any measurements. I even made it easy for them and sent them pictures and said that they can come by to measure at their convenience, they don't even have to set an appointment time. I have not heard back from them at all in just a bout two weeks.
I understand being busy, and I do not think I am being inpatient since its now been over a month. I have a pretty significant outdoor kitchen I am trying to build so I am a bit confused as to why they would not want the business. Unfortunately the only way to get someones attention these days is by placing a negative review. Really wish it didn't go down this route but wanted to make others aware of my experience. I cannot review the quality of product/work, only the initial experience and timelines of responses.
I was contacted by the company in response to my review. I was told that based on pictures I submitted they would not be able to design a kitchen for me and they essentially dropped the ball and didnât tell me because they are busy and should have informed me of that from the start. I let them know that was fine, I was not in a major hurry, but I wasnât entirely sure why they couldnât do the project because I have alternative areas where a kitchen could get installed. A back and forth email exchange then transpired in which it was evident that they did not want to proceed with any kind of creative or quote. I tried to give them options but they stated they were not the company for me. I still donât understand why they didnât want to quote the project, but itâs probably best given my exchange with them. At least they responded and told me they were sorry that nobody told me that it usually takes 30 days for a design/quote ⌠even though they did not want to...
   Read moreWe have worked with Tropical Gardens on two large projects & have had them caring for our property on a weekly basis for about a year and a half.
I simply wouldn't work with anyone else.
We have tried numerous other companies and individuals for our maintenance, landscape architecture, installation & irrigation. All the others fell so far short that there really isn't another option if you are looking for quality, professionalism, efficiency and a crew that's so polite, it makes you want to bring them refreshments & snacks.
These guys and ladies work their tails off and do EXCEPTIONAL quality work.
This latest project completely transformed our backyard into the tropical sanctuary we've always dreamed about.
Everyone always asks about price.
Tropical Gardens isn't who you call if you want something done "cheap". They are more expensive than a some of the other companies or individuals who claim to be landscapers and irrigation specialists.
We've had entire garden beds around the property, that were planted and cared for by others die.
Tropical Gardens came in, addressed the soil conditions, the irrigation challenges, explained why the plants that were previously planted were wrong for the sun, soil and location on the property. They fixed the issues as well as the vegetation and we haven't had an issue since.
To me, that ends up being less expensive & more rewarding in the long run.
So regarding price... For the quality of the work they provide, I continue to have them care for our property and wouldn't trust...
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