Hot and Happy!
We recently decided to purchase a hot tub for our backyard. And while I initially toyed with the idea of buying a very basic "plug-and-play" model from one of the big nationwide retailers, I now have to admit that I am very happy that I did not do that. And that is - to a large part - due to Legacy Hot Tubs in Sarasota. The owner, James, and his colleagues were very easy to work with and found the perfect solution for us from their wide range of options in their impressive Sarasota showroom. They took time and had endless patience with me asking (probably) very silly questions at the beginning of our quest. But they made it easy for us to find the right model/setup, they came up with an aggressive price and excellent value-for-money right from the beginning and they executed the installation flawlessly (thanks, Trey!). Legacy Hot Tubs has their own people performing the set-up, not an external contractor, which I found very reassuring. All in all we felt very well taken care of through outstanding service from friendly experts with a wealth of knowledge. So now we are "Hot and Happy" in the backyard and I look back at our hot tub purchase as a thoroughly enjoyable experience. For that, I thank James and his crew and I have full confidence, that if anything ever needs to be done to the tub, they will diagnose and fix it with the same outstanding professional standards that I had the pleasure to...
Read moreWe recently purchased a hot tub from Legacy Hot Tubs in Sarasota, FL, and we can’t say enough about what an incredible buying and installation experience it was! From start to finish, the team at Legacy made the entire process smooth, enjoyable, and stress-free.
Walking into their showroom, we were immediately impressed by the huge selection of hot tubs on display. The staff was friendly, knowledgeable, and genuinely interested in helping us find the perfect tub for our needs without any high-pressure sales tactics. They took the time to answer all our questions, explain the features of different models, and guide us toward a choice that fit our budget and lifestyle.
The installation process was just as impressive. The delivery team arrived right on time, and they were incredibly professional and careful. They handled everything with precision, making sure our property was respected throughout the setup. Once the tub was in place, they walked us through all the details—how to operate it, maintain it, and get the most out of it. It was clear they weren’t just there to drop it off and leave; they wanted us to feel confident and excited about our new hot tub.
We've been using our hot tub for about two weeks now, and it’s been an absolute game-changer for relaxation and family time.
If you’re in the Sarasota area and considering getting a hot tub, we wholeheartedly recommend...
Read moreI visited Legacy Hot Tubs twice before making a final purchase of a Vita Spa (Joli Model). Both times, the sales staff were super helpful and took a bunch of time explaining different features and models. They definitely know their stuff and I never once felt pressured into making a quick decision.
The delivery guys were also great, explaining the different options for getting the hot tub into my smaller sized lanai. Once in, they even make recommendations on best placement using the hot tub cover as a semi-privacy screen from my neighbor's back yard.
Next day electrician came to hook it all up and I called the Legacy store at 4:53p (7 minutes before they closed) to ask them to walk me through initial setup and how everything worked. I even told the guy I knew they were about to close and I'd be happy to call back in morning. Trey helped me and was amazing! Stayed until 5:15 answering questions and guiding me through the whole thing. This is the type of customer service you just don't see much these days!
I used my hot tub for the first time this evening and it was great! No regrets and keep up...
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