Avative Fiber — Local services in Saratoga Springs

Wow these guys really blew me away with service provided. Let me preface by saying being a remote worker a lot of my career. I have dealt with a lot of ISP issues. The support team here takes the cake by far. From first contact calling in with potential ISP network issues reported by work. Christian got on troubleshooting connection right away. After testing found nothing wrong. He was kind enough to accept my feedback provided by work. Thinking it was something outside of network, but wanting to be sure he said would get back to me. A couple hours later responding after confirming yes indeed upstream and not causing issues. Well work didn't like that answer and insisted they come onsite to test network. I easily was able to easily schedule onsite visit "no cost" even though not managed router environment (don't think have ever had this)... Then I got a message from Patrick. He felt there was no need for onsite tech as truly was no issue. He requested I schedule call with work to provide explanation. After work refused to work with them or me until after have been onsite/checked network in person. Patrick took it upon himself to replicate and test in VM environment my network to show in detail what was taking place. He then provided the results, and again request to speak with IT at work to get resolved. Again denied, site visit came and went. Surprise surprise no issues. However work was not ready to let me come back... As network test used to determine was a issue was still the same (no issue existed ever). To my surprise not only had Christian/Patrick thoroughly done their jobs to test, verify and show proof of network function. They also had contact my work senior management to express the frustration they felt trying to help me help them... Because of this rather than finding a failed test/denied return again when contacted IT. I found 3 of our worldwide IT team leaders waiting on the call to great me back! Patrick/Christian and the whole team there! I can not express strongly enough how much I appreciate all of your efforts to see me happy! Honestly all and all probably saved my job not only many days of frustration! Hopefully anyone considering them for services makes the...

I’ve had the pleasure of working with Avative since moving to Utah County eight years ago, and they’ve exceeded expectations every step of the way. From the owner, Sterling, to every member of their office staff, field techs, and installers, the whole team is professional, responsive, and genuinely enjoyable to work with.

The internet service itself is fast and incredibly reliable. I’ve never been disappointed with the speed or uptime. Any time I’ve looked into upgrading, when new plans are available, they’ve given me a clear and honest breakdown of what to expect, and they’ve always delivered. No upselling either. They want you to have the right plan for your family and it shows.

But what really sets Avative apart is the quality of service and equipment. Their Wi-Fi routers are carrier-grade, better than anything I’ve ever bought on Amazon, at Costco, or from Best Buy. You’re getting enterprise-level performance without the setup headaches. My old Comcast router was literally the worst, and Avative’s has been the best, by far.

Even more impressive? Their pricing is consistently at or below what Comcast or Lumen would charge, with none of the hidden fees or runaround. Best internet. Best gear. Local company. Fair prices. Avative is a true hidden gem and a major asset to our community here in Saratoga Springs.

Oh, they also have great chapstick if you visit...

Ok, I’ll start this review by stating I’m not a fan of Internet Providers. I was using CommieCrap as my IP because my neighborhood lacked competition. Within the past week or so Avative was able to get their 5G signal to our area. I’m the furthest from the main point. So I was just hoping for something close to what I had. I’m getting 600/500mbs currently as an average. So to say I’m impressed with the data speeds is an understatement.

Now for the company as a whole. I’ve spoken with several people with the company and found them all to be knowledgeable, polite, and super fast at what they do. They removed their shoes even though I told them I’m cleaning the carpets next week and it didn’t matter. They still did that. They also wore masks as a company policy. Again, our entire household is vaccinated and there wasn’t a need for them, but that’s policy and they held to it. They are completely friendly and personable.

If the speeds were 1/3 of what they are and 50% higher cost, I would still use Avative without hesitation. They are that quality of a company. Thanks guys for making me actually kinda like an IP. I hope this business takes over all of Saratoga Springs and Northern...