Harbor Freight — Local services in Saugus

The manager Brian that I dealt with at this store should never be allowed to talk to customers. Bought a tool box for over a grand. Tried to buy a $500 gift card for the matching hutch. Was told the “company” had a $200 limit on gift cards and it was “policy” after this guy was a complete pric* to me. Called corporate in CA- the limit is actually $250. If you don’t actually know your company policy, if you can’t respectful to female customers- you probably shouldn’t have a job. My recommendation for customers- stick with Snap-on, Home Depot or Lowe’s- Home Depot is .6 miles up the road, Lowe’s is a mile away. HFT needs...

Good prices, but the return policy is awful. I had exchanged an item, had the receipt, and used my phone number with both purchases, and they would only issue a store credit. Another item I had the credit card, the unopened item, the email showing the item on sale the week before, the credit card transaction, and they would not return or issue a credit. Save yourself the headache and go to HD or Lowes. Swipe your card and...

Customer service for the guys that work the floor deserves this review.. they seem rushed to do something else and walk away while speaking and answering to your needs. Much different when you go to the Harbor Freight on the South Bound lane in Peabody/Danvers. They actually ask if they can help. The 682 store you have to See if someone is around that can help and when you do find them its rushing and walking away...