Ethan Allen — Local services in Saugus

When I moved back to Massachusetts, I ordered a chest of drawers from Ethan Allen online. I knew it would take awhile to get the chest, but it did take longer than anyone could have predicted. When I emailed my local store to find out when I could expect the chest, Kaitlyn Fabre got back to me right away. She did some research on my order and found out exactly what was going on and let me know. Just knowing how orders were being delayed gave me an understanding of how much Covid has affected business, manufacturing, delivery - every part of the purchasing cycle. Kaitlyn continued to keep me updated on the progress of my order. Happy ending - my chest was delivered by a couple of great guys who represented Ethan Allen with their great 'white glove' service!! I have been an Ethan Allen client for 20 years and their caring staff is STILL the...

Kaitlyn was an absolute pleasure to work with! Her expertise and professionalism made our experience enjoyable and easy. During a time when many furniture stores are estimating a 6 month to yearlong wait for a couch, Ethan Allen can deliver in 8-13 weeks (depending on your selection). My wife and I finished renovating our home just a day before our son was born, which meant couch shopping with my wife at home, looking at photos. Kaitlyn went above and beyond to accommodate us, allowing me to bring a bag full of samples home so that my wife could feel the textures and see the colors more clearly before making a final decision. We then completed the order with Kaitlyn over the phone, and we have received updates on the order since then. We highly recommend Ethan Allen and Kaitlyn specifically, and we can’t wait for...

When we moved from our Florida house to a new Boston condo, I left all my furniture behind. My first priority was to make quick furniture decisions knowing it would take time for delivery. After considering a number of store options, I happened to drop in at the Saugus store and met Sam Avola, one of their designers. Sam has been incredible in listening to my situation and making very well thought out recommendations. He was quick to pick up on my need to work in family accessories I couldn’t leave behind. I love Sam’s suggestion of buying beautiful “pieces” that can transition from room to room. He clearly listened to everything I said. It helped tremendously that Ethan Allen has so many beautiful high quality options to consider. Furnishing our beautiful condo would have been overwhelming...